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I ask, How to add Customer TIN Number ? *I see only Customer VAT Number when i create/Add customer on System.*

Started at 09h30 this AM. Can't access the dashboard or any other menu items. Can't navigate to create / edit invoices from Favourites. It's not even month end though.....

Hello, Wondering if someone can help ASAP? I am an AAT student doing my 'Using accounting software' module as part of my level 2 AAT and require access to sage in order to study but I'm facing issues logging in / setting up my account. When attempting…

Good evening everyone. I'm currently studying for my AAT level 2, specifically the Using Accounting Software module, where I am using Sage Business cloud for my practice and booked assessment. Unfortunately there is a particularly annoying issue I…

I am trying to convert a company that is running for at least 5 years to the advanced inventory system. I have questions and support do not seem to know or understand. Training material is useless. Is there somebody that can assist please.

Good day- your email servers remain a HUGE problem!! We all know we have to tell clients to please save our contact details and their servers must whitelist the addresses and our domains must add SPF records, check / uncheck boxes under company settings…

I have been struggling immensely to get Sage to respond to my queries I have sent dozens of emails, made dozens of calls but Sage just does not care about it's users!! My trial balance has not been balancing and I am unable to fix this as it is a system…

Hi, I paid for an yearly subscription in March 2022 which was to run to March 2023. However, my account say the registration is expired and i cannot access my data. The yearly subscription has not been effected yet. I have tried to contact Sage…

We need urgent response from SBCA support / development team please. For the past week, we are experiencing numerous issues on all companies listed on our profile: 1. All Trial Balances are out of balance. 2. Future dated system generated journals…

Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…

Once again Sage is down and it is impacting our businesses. I want a refund of the fees that I have already paid as the service I have paid for has certainly not been delivered again. Every time the Sage systems go down and I am unable to do my work,…

Our auditor contacted me to ask why we over paid SARS I then figured out that the VAT Report shows we generated more sales (invoices) than the Trial Balance, with quite a significant amount, how is this possible? So it seems like we made excessive…

Is Sage seriously down again? I can't even reach the home page to log in: This site can’t be reached www.accounting.sageone.co.za took too long to respond. What is happening? It's the 7th of the month and we are all trying desperately to run our…

ISSUE: I have just processed 6 x Recurring Customer Invoices under "Draft Invoices". I did this by viewin the draft invoices and selecting "Process Tax Invoices". The "last run" date is now 01/09/2021 and they have disappeared from the "View Draft Invoices…

I am looking out for a reseller since Sage Kenya office is just unresponsive and I need to acquire Sage Cloud Accounting to shift from Sage partner. Any leads will be highly appreciated

What do we do where clients invoicing details have changed, you edit the details but when trying to save the details the error message " A Lockdown Date has been set. No transactions can be processed or edited with a date up to and including 29/02/2020…

I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…

Good day, I am struggling to adjust the average cost of a service item to zero. It wont allow adjustment on the usual item adjustment screen - assuming because it is a service item, and not a physical item. Please assist asap?

Some of the functions doesn't load completely. I cant access my customers. Please help...

To: Sage Directors I have e-mailed your company secretary requesting confirmation that Sage is compliant with the POPI Act and that Sage provide me with the necessary documentation confirming such compliance. Unfortunately (I am not really surprised…

Is anyone else getting multiple errors when trying to capture on Sage today? "We are sorry to have to tell you this, but you have just experienced an error." "Access denied" And extremely slow to load. Are we in for anther round of downtime…

DEAR SAGE YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST....... HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY...... GET YOUR ACT TOGETHER.....

I have sent this mail on Friday to Katherine. We have an online store linked to Sage Cloud Accounting but the sales on the online store is not updating the quotes on Sage Accounting. The last update store ref is 2380. We are this morning on Store ref…

We really need a real explanation as to the problem here and a time frame from senior management as to when this service will be 100% functional again. Someone needs to be held accountable to the constant let downs and break down of service. We need…

SageOne still cant process any invoices. How must we process invoices and control stock. How must a business function?