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We have an issue where we have a completed invoice that was paid for and the product was shipped, and now the customer wants to make a return and have the funds credited back to their card. When we attempt to process the refund in Sage we get an error…

We have an issue where we have a completed invoice that was paid for and the product was shipped, and now the customer wants to make a return and have the funds credited back to their card. This seems pretty common scenario but is one that is rare for…

One thing I've always had a hard time doing is issuing a refund to a customer. Here's what I've done so far: 1. Wrote the invoice. 2. Received payment on the invoice. 3. Issued a Credit Memo to Customer. 4. Wrote check to customer for amount on…