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Will inactivating or deleting assets help make the program run smoother/faster? Our database has a significant number of fixed/intangible assets and running reports sometime takes a long time and I am sometimes booted out of the program. Our program…

I have two recurring 'other payments' set up to recur every 2 weeks however the system is not generating the recurring payments. I have checked my settings and it is set up correctly; you can even see the recurring symbol below. Has anybody run into this…

The Trial Balance and GL are not balancing. I have contacted Sage through chat about this problem on 3 occasions in the last few weeks and keep getting the same response that the engineers "are working on it and there is no timeline for it to be fixed…

Does anyone know what this error means and how to resolve it?

Dear readers Does anybody know how to investigate a performance issue that obviously takes places in the X3 standard function ORDSYS.SYSTEME() ? Any help is welcome! Regards, Benjamin

Hello! My office is in a remote area, so the internet can be inconsistent at times. I've noticed when we have internet slowdowns or outages, Sage moves so slowly that we can't get any work done. My Sage 50 company is hosted on an onsite server.…

I was doing a report group and sending to an existing Excel file like I have for years. Same report group. I did it 2 days ago for march and april. next day I go to do the same report for may it starts the process, then shuts down. I restarted, I tried…

Hola, en algunas situaciones el menú de Sage X3 se queda en blanco y es necesario salir y volver a entrar o eliminar las cookies del navegador. Esto nos esta pasando en varias versiones y clientes. Haciendo diversas pruebas hemos visto que con el…

We have Sage 2022.1 on our server which is performing perfectly (on the server or through RDP with our VPN firewall). We've installed the Sage Workstation (WSSETUP), ran the Database Setup which created the ODBC and the test connection is fine. Hours…

Hello, We are seeing consistent crashes with Sage 50 using Remote Data Access on our user's machines. Doesn't matter if they are running Windows 10 or 11, although systems running Windows 11 are crashing more often. These happen regardless of whether…

Why are customers alerted when the system is down and when it comes back up? Saturday 03-11-2023 was an unexpected outage and we all were left hanging with no support or acknowledgement. Customers we need to demand better than that from Sage.

Yesterday I created a new Sage file for a new client... nothing special or unsual... a simple sole proprietorship looking to handle payroll for three employees. This morning I realized I needed to have the Sage file I just created moved to another location…

Hello, I have recently started receiving this error: Unable to cast object of type ’System.Windows.Forms.DataGridViewTextBoxCell’ to type ’Sage.SMB.MasterBuilder.UIManagement.CustomDataGridViewCell’. I have tried to find some information…

After upgrading to 2023 lots of processes are running slow. For example, running reports and emailing from sage takes 2+ minutes to fully load. Also while running reports you have to click on options menu before the report will start.

Every once in a while my BusinessWorks 2013 will throw an error that states: Failure of DFRead or Write Function Status 3006 on ICTransaction Unknown error No matter what we do it remains on the screen even after BusinessWorks is closed. Restarting the…

Hello all, Hoping for your opinions. The company I work for currently, and has been using, Sage 50 for over 8 years. It has served us well in the past, but recently we've been starting to have issues. We have a server with Sage 50 that holds the data…

Hi everyone, I've been working with Sage Support for the past year trying to find out why our Sage keeps crashing. We have tried lots of things, but as the issue isn't 100% replicable and happens to our users at random, I wanted to find out if it's…

When exporting one of the custom crystal reports we suddenly get the below error message: Deskto has stopped working. When l went to the windows Event log to check what is the issue l get the below error log: - System …

Hi all, I have problem opening any Sage 300 desktop form which just happen this week after windows update. The form still opening but the popup and error are annoying. Anyone know how to solve this? Thank you.

Sage 300 was working fine and the next day the user was getting the error "Could not open the UI. the system may be busy because another application (such data conversation application) has locked the company's database. Other wise the UI was not opened…

Hello, We are getting this error on one user's computer whenever they try to receive goods, and it pops up sporadically whenever they close out of other modules. I cannot find anything for this error, the similar error that is posted about frequently…

The slow performance within a module that I complained about last month seems to be cured by rebuilding the search index, but performance when opening a screen (eg. item inquiry) is quite a bit slower than 2018. (old thread: https://www.sagecity.com/support_communities…

When we try and access the custom details tab in the employee set up, we get a runtime error and are completely booted out of HRMS. The error says DISPLAYWINDOWS line 437. Command contains unrecognized phrase / keyword. Error 36. USE IN prpaycus. …

I am not sure if this is the right place to post this. I've already sent an email to Developer Support, but they replied and said they weren't the right people to contact. I'm just looking for some help, please direct me to the right place if this isn…

hi i'm not a Sage user but i'm helping my client with a sage issue she is running Sage 50 quantum v2019.1 PC is a i5 7500, 8GB on a dell WS + mirrored HDD drives. Win10Pro v1809 Sage is ran locally on this PC, which she RDPs to from her mail PC…