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Hi Does anyone know how to fix the following error we have after upgrading to Premier 6.2a? So I basically try to print payslips with hours and balances to e-mail to employees and the following error comes up. Then I am kicked out of Premier VIP.…

I have rolled over to March 2024. I need to download & send February 2024 pay slip's but Sage Payroll (Online) isn't giving me the option to choose 29 February 2024. I have also tried to go back to the previous tax year but the same thing is happening…

Has anyone successfully used webmail to email documents using the Sage Help https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112408752&page=1&position=0&q=use%20webmail%20to%20email%20payslips A simple Yes or No…

During October 2023 we had a number of reports where users were unable to send payslips and reports via email to employees and users using the Office 365 SMTP: Email of email using Office365 (smtp.office365.com) Sage has made patch files available…

Some employees get hours on the hours screen en some have fixed salaries. The employees with hours on hours screen are fine, as their hours print on payslips. Is there a way to print the employees with no hours on hours screen, the hours on the increase…

When I try to print a history payslip for a specific employee, it says no history transactions for this period. I checked others, including myself, and found a payslip. There was nothing funny with his setup or pay last month. I am looking to print…

We have made changes with Release 6.1a when generating payslips using the New Payslip Print options. Click here to review the Release Notes. When attempting to print payslips and view them in HTML, it has come to our attention that only 400 payslips…

We have made changes with Release 6.1a when generating payslips using the New Payslip Print options. Click here to review the Release Notes. It has come to our attention that the file size increased when printing payslips from the Release 6.1a HTML…

Hi I get the following error when trying to print payslips to pdf using Mobility Print function for payslips with Hours and Balances.

Hi The new version 6.1a does not print the company logo on payslips when printing to PDF on blank paper.

Is there any way to see the cost to company on a payslip? Or is there a report I can generate to see this? I am using Pastel Payroll.

I am wondering if we are able to amend the layout of the Sage HR Online payslips, our prior emailed ones show AVC Pension on a separate line, instead of grouping the employee contribution as one figure, many staff members require this to show as a separate…

Join us on for a live webinar where we’ll take you through a payroll run and month end tasks in Sage 50 Payroll. What's included? Starters and Leavers. Enter your employees’ payments. Produce payslips or upload them to Sage HR. Submit your…

If you use Sage HR Online Services to upload online payslips for your employees, we recommend making your employees aware of their support options if they have queries or issues using this online payslips platform. We have a dedicated support hub…

Hi all, it would be extremely helpful for me that- rather than showing all zero 'amount' elements on the payslip, when the box is ticked in Company | Settings, that only zero 'amounts' that have a positive value in 'Hours' are shown. I can't see why…

Hello Team, The below shows when I try publishing payslip to ESS

Good Morning I want to split my payslips and e mail them to the managers. I would like to split by team, and or approver, but I am not sure how to do that. Can anyone help?

The weekly employees are setup with the working days as per the below screenshot: Monday to Thursday they work 8.5 hours per day and on Friday they work 6 hours. I processed sick for a Friday as per the screenshot below: When I process sick…

I chose "Self-Service Payslips" on the Payroll Run and I checked all connections were successful This was at 12:15 today - it is now 16:37 and the payslips have still not pulled through to ESS! I am really starting to wonder about Sage Pastel Payroll…

A bonus was added to an employees payslip mistakenly and the payroll has been processed for that period already. How do we correct the payslip for that employee for that period? Thanks

Hello Everyone, The Separate payslip button (SP) used to display on the payslip screen at the top but it doesn't show anymore. What could be causing the issue and how can I resolve it? Thanks.

Hi How can i reprint Payslips for the previous year period. When i go to view , Reprint,...… I am only able to see payslips up to the current Year but i cannot find an option to view previous year(s)' payslips.

Hi everyone With our incomes being substantially affected by the recent ending of a contract, a few employees who were earning well now have negative tax amounts on the payslip. example: R8,000 gross, -R2,000 tax, payslip total R10,000 My boss says…

Hi someone has brought to my attention that their name 'Lynette' is spelt wrong on her payslips via the online sage documents portal. I have changed it to 'Lynnette' with 2 'ns' on sage payroll, but on the online documents it is still the wrong spelling…