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Sage 50 login was working but all of a sudden today, in the password dialog window, the boxes to put your username and password are greyed out so user can't sign in. We have not change the version of the software nor opening a different company. Only…

So this company was updated and I was not prompted to create a password or username. Now I am trying to open said company and it is requiring a password and username. Is there anyway I can get into it without these credentials, or can I reset the password…