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  • Variables used in license_web_warn event code : notifications

    1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. percentage : the percentage of volume reached. 4. graceSlowdown : the slowdown percentage that applies on web services at the next warning level. 5…
  • Variables used in license_web_grace event code : notifications

    1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. graceSlowdown : the slowdown percentage that applies on web services.
  • Variables used in license_web_max event code : notifications.

    1. user entity values, for example user.firstName 2. productTitle : the name of the product.
  • Variables used in license code : notifications.

    1. user entity values, for example user.firstName 2. productTitle : the name of the product. 3. productVersion : the current product version number. 4. policyTitle : the policy that the expiring license is associated to. 5. policyVersion : the…
  • Hotfix - Servidor Syracuse - consumo de memória

    Foi detectado um processo com grande consumo de memória RAM que pode afetar o servidor Syracuse, podendo levar a interrupção do sistema devido à falta de memória. Esse problema pode afetar as versões 11 e 12 que contemplem respectivamente as versões…
  • Sage ERP X3 v9 - publish attachment via syracuse url

    Hello I have to publish via syracuse some files present in a folder of the dossier (ATT folder). Nobody can tell me if there is a url, even dynamically created, that allows me to reach that document via browser? thanks
  • Cannot read passphrase file. Maybe it has been created under another operating system user:Error: Decryption error -2146893813" (with a load of files listed under it which can be supplied).

    1. Ensure that syracuse is running with user that generated the certificates. As a good practice, you can use sage x3 service user for all operations when installing. Regenerate the passphrase file if the solution above did not work 1.Log out of…
  • How to upgrade mongoDb

    MongoDb can be upgraded seperately, best practices such as backup need to be considered to avoid loss of data. To perform an update/upgrade, you will need to have a standalone mongodb installation and have knowledge of current setup. Follow process…
  • What is the correct version of mongodb to use

    The version that ships with installation disk by default the version of mongoDb. Since the October 2018, the installation discs ship with a community edition not an enterprise one. For version and compatibility, navigate to online help. For security or…
  • Sage syracuse service is not starting

    Sometimes after a windows upgrade or some event, syracuse process does not start. This results in page not found in the browser. Solution 1. Review syracuse log files for errors and pointers 2. In some cases you will need to delete .lck file in…
  • Alert: High CPU Utilization by mongod.exe Service impacting performance.

    Issues linked to MongoDB performance have been reported related to MongoDB 3.0 and 3.2. They can cause CPU over-consumption issues on the server(s) running MongoDB in the following releases: SyracuseServer 9.11 and above SyracuseServer 11.11 and…
  • Captcha for Syracuse

    Exposing Syracuse to the Internet is a requirement of many customers, but it means we should account for brute-force password attacks. Has anyone ever tried inserting a captcha on the login page to stop bots and let through humans?