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  • Authentification LDAP

    Bonjour, J'ai besoin de votre aide. Nous avons mis en place l'authentification LDAP à Syracuse, mais nous sommes confronté à une erreur. Ci dessous les étapes que nous avons suivi : Création d'un annuaire LDAP. Administration -> Paramétrages…
  • Menu item - type: query - "where" parameter operators

    Good morning, I'd like to filter a query for a landing page on my X3 v11. I see on X3 online help that you can add a "where" parameter to a menu item and add sdata conditions, but the help says: Only simple conditions using "le", "ge", "eq", "lt"…
  • Landing Page Query Batch Submission Threshold

    Hi, Is there any way to configure the row count threshold used to determine when a landing page query is 'expensive' and needs to be sent to the batch server? I have a requester that queries the STOPREH table (>100k rows). Although the requester has…
  • INFO: Change in behaviour with Syracuse 12.14 potentially impacting external load balancers

    In Syracuse versions prior to Syracuse 12.14, Sage X3 sends a "ping" request from the user browser to the server every 60 seconds to check the session status. This behaviour was found to not be efficient nor as effective due to the changing features and…
  • ALERT: Syracuse Server Hotfix 12.15.3.7 is available for V12

    Syracuse Server version 12.15.3.7 is now available This version addresses issues when using the Sage X3 Office Add-in (X3-280327) - Fields are not selectable in the filter tab - Using the Excel sort tool only sorts a single column, not the entire…
  • Should I change the default Syracuse logging in my production system

    You have just completed your Syracuse installation and have handed over to the users, so you can relax and move onto the next task, right? It's not always that easy and after a few days, users suddenly start complaining about odd messages intermittently…
  • Improve Menu profile import function

    This function is very useful to translate Syracuse menus, as it reads translations already done in SQL db. But, some items on the navigation page are not translated. Example with Fixed assets/Inquiries menu. ‘All legislations’ and ‘Germany & Austria’…
  • Critical security hotfixes for U9, V11 and V12.

    A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…
  • Syracuse service not starting

    Review credentials setup in services Review antivirus setup. Start by stopping/disabling antivirus, if Syracuse starts then you will need to whitelist Syracuse in the anti-virus settings
  • Exponential growth in Syracuse log files

    Ensure you are running on latest patch sets of Syracuse Review log files if there is extra logging of information
  • Error: "Process execution failed" when installing Syracuse Server

    Check for antivirus and review if it is blocking Stop Syracuse connections before initiating updates
  • ALERT: Syracuse Server Hotfixes are now available for V12 and V11

    ALERT: Syracuse Server Hotfixes are now available for V12 and V11 Syracuse Server version 12.10.2.8 and Syracuse Server version 11.25.2.6 The Syracuse hotfixes contain fixes for issues: -Excel export does not work from a dashboard…
  • SyracuseServer hotfixes are now available for V12 and V11

    SyracuseServer hotfixes are now available on our ftp server for V12 ( SyracuseServer 12.10.2.8) and V11: ( SyracuseServer 11.25.2.6.) The Syracuse hotfixes contain fixes for the following issues Excel export does not work from a dashboard. EDI…
  • ALERT: V11 Syracuse 11.25.1.2 and PU9 Syracuse 9.22.7.2

    Please refer to the Sage X3 Lifecycle Policy for information on the different Sage X3 versions' support status. Syracuse hotfixes that apply to the maintained versions, releases, and patch levels: The latest Syracuse releases are only certified with…
  • Error: "No web services processes declared in Syracuse Hosts"

    Fix. Navigate to Administration > Administration > Servers > Hosts Select the host from the list and click Edit Enter a positive value in the Number of Web service child processes box Save and Test
  • Error : "Next Long" in web services

    Cause : The XML or JSON file is too big. Fix: Remove all defaulted and unnecessary fields from the XML/JSON stream and test.
  • How to have a formatted xml/json return on web services result

    include the highlighted option in the web service call <requestConfig xsi:type="xsd:string"> adxwss.beautify=true </requestConfig>
  • Web service call timeout or "No data to display" message

    Increase the timeout settings by a factor . 1. Navigate to Administration > Administration > Hosts 2. Click edit on you server 3. Increase the Return Request Timeout 4. Test The timeout is in seconds, this value should be increased cautiously…
  • Error: "Create session error: Wrong user or password"

    Cause : Syracuse user is not linked to folder users. Fix 1. Navigate Administration > Users > Users 2. Locate the username 3. Click edit and ensure there is a linked user on the respective folder NB. If the folder has a username that exact…
  • "Error -25" or "Error -26" appears in user monitor

    These are genuine sessions, it is a bug on your runtime verison. Fix patch-up to a higher patch level.
  • Error:"Cannot connect to server xx.server.local:1807; Error connect ETIMEDOUT - Error code : [500]"

    Cause : Services failing to communicate. Fix . 1. Test by using telnet utility 2. If telnet fails, switch off firewall 3. Test NB. All communication ports need to be configured as exceptions on the firewall.
  • Where are syracuse log files located

    1. Locate the server on which syracuse is installed. 2. Locate installation disk (eg C, F etc) 3. log files are located in ...\syracuse\logs For errors, you can review latest files after ordering by date.
  • How to check Syracuse version and patch level

    1. Login into X3 system 2. Navigate to Administration > Utilities > About take note of the web server version How to folder patch level https://www.sagecity.com/za/sage-x3-south-africa/f/enterprise-management-formerly-sage-x3-south-africa-general…
  • How to check X3 folder patch level

    1. Login into X3 system 2. Navigate to Administration > Utilities > About 3. Click on a folder on the list displayed Take note of the version displayed. NB. The page also displays runtime version and ports used.
  • Recap - license notification codes

    1. license This event is triggered 10 days before the license expires to remind the user that he/she has to take care of the license renewal. example Variables used in license event code : notifications. https://www.sagecity.com/za/sage-x3-south…