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Cases
7.1
escalation
self service
Escalation records not created from Self Service causing escalation rules notifications not being sent !
Proconsult
Hi, we have setup a Self Service. any case created from there is created in the CRM, and the Case is linked with the Case Workflow. But I can find two issues : 1) the tracking tab does not show the Creation line (there is no CaseProgress record…
over 9 years ago
Sage CRM
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