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  • Is it possible to have two different case screens depending on the workflow chosen ?

    Hi all, I would like to know if it is possible already (easily), or if it should be raised as a new feature request for the product : Let's suppose I have two different Case worfklow, one for Installation, Onboarding and Helpdesk Management, and another…
  • Escalation records not created from Self Service causing escalation rules notifications not being sent !

    Hi, we have setup a Self Service. any case created from there is created in the CRM, and the Case is linked with the Case Workflow. But I can find two issues : 1) the tracking tab does not show the Creation line (there is no CaseProgress record…
  • Hide fields based off selected from a dropdown. Cases

    Hi I have the need to hide a number of fields based off what is selected from a drop down list on a field in the same screen. i've used a bit of Java that works in the Onchange script: if(Values('case_productarea')=='QC29') { hidden = true;…
  • alignment from left to right?????

    Dears, How can i make sage crm alignment from left to right permanent coz when i convert it to left to right alignment when i logged it auto convert from right to left IE 9 :/
  • Document .Net API

    Hi i am create custome entity .net api and then i create tab "Document" and System Act: librarylist but it back for me all document when add new document and its go out entity how can i add document tab ??? thanks
  • add button to main menu with menu

    Hi can i add button to main menu and sub button when click on it like shown in image i try to do this but System Act make it hard