• How to debug webservices ?

    Hello, Does someone knows how to debug webservices ? I know there is a log file called "crmwebservice.log" and I can also look sql error log file but I have this type of error I don't know how to debug : mars 28 2022 14:08:02.711 5552 3316 1 Exception…
  • Escalation Service - Configure logging level

    Someone knows a way to configure the log level for escalation service? My customer have a lot of escalations rules, triggering SQL sentences, which are recorded every time in the log, resulting in HUGE logs. At Administration -> System -> Logging…
  • The essential guide to logging in Sage CRM. A round up of articles about managing logs.

    Sage CRM provides a set of internal logging mechanisms that allow system administrators and implementors to monitor the operation of the system and to help diagnose the source of any issues that may arise. If you are unfamiliar with controlling logging…
  • Mailchimp Logs and Settings

    The Mailchimp configuration settings are available in the metadata table custom_SysParams. You can inspect these using the query select * from Custom_SysParams where Parm_Name like '%MailChimp%' The integration is carried out by the main CRM webapp…
  • Who's been looking at my data? Recording access to Company and Person screens

    I have discussed creating logs and audit trails of changes to data in previous articles. See Using a Table Level Script to Track Changes to Data Made by Users. Validation rules don't always mean "Stop!" But many customers have the much more…
  • Write to the CRM logs in a server-side script

    If you are developing a server-side script such as a Create Script, Validate Script or Table Level Script, it is often useful to write debugging information to a log. I'd like to share with you a very simple function that you can use to write to the…