Welcome to the Sage 50 Payroll Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
Sage 50 Payroll v30.01 We're working on a new software update, v30.01, which we'll release in early May. This update includes software enhancements to improve your experience using the software.
We'll let you know via email and in product messaging…
Hi,
I have a report in Sage Payroll and I would like it to count the number of employees on the report. I've tried and I cant get it to add up the number of entries, it just keeps adding up the employees reference numbers to give a hug total So for…
Hi, I just want to know how companies administer the 52 week average holiday pay rule. I know to run out the 52 week average report, do you do this on a weekly basis (if you run weekly payroll) and just work from that or do you keep a rolling spreadsheet…
Hi there
We have recently acquired another company and their weekly payroll is payable on Friday of the current week worked. We are planning to change proposing to move the pay date out by one week ( payment week in areas). Is there any specific time…
Hi,
I've recently installed v30 update in my Remote Desktop environment and am now no longer able to access.
I'm receiving the following error:
"ODBC Microsoft Access Driver Login Failed"
"Not a valid account name or password"
I've checked the…
We have an employee who had attended jury service and we top up the court loss of earnings allowance to full pay. I'm trying to set up a deduction in Payroll settings for Jury Service and the Sage Payroll guide says the following
How do I set up a…
Normally, week 53 occurs if your regular pay date for weekly, fortnightly or four weekly paid employees falls on 5 April. This is because the number of days in the tax year doesn't divide into a whole number of tax weeks.
However, in the 2023/2024 tax…
1 employee has been missed off all payroll reports but has been included on the FPS report, how can I get them included in the reports or run a report which shows his pay please?
Hi,
Just trying to find out some information about why our Sage 50 Payroll install would be slow? This is a very small system we only have about 63 current employees in the system, the data files are stored on a server, the .mdb file is only 93MB, but…
When I've always done ebanking, the screen has always looked like this:
with black boxes hiding the text - I can select the radio buttons, but
I've no idea what I've selected;
the black boxes stay quite happily there obscuring the text.
…
I have an employee aged 19 who is a non-eligible employee and has exercised his right to opt-in to a pension scheme. When I use the pensions module to add him, it throws up this error
and fails to add the pension scheme to his record (I've had to…
When you log in to your software, you may see a reCaptcha window. In some cases, when you complete this security check your software closes unexpectedly.
This issue is currently being investigated and updates will be added to the following article:…
I wanted to start using the variance report available in Sage Payroll, however I wanted this to look for a difference in payment rate only rather than the total for payment element.
For example, I have a basic pay rate at £15ph and employees are working…
Sage 50 payroll crashed when exporting a report to email. When I go to login nwe I get Now get the message "Microsoft Edge can't read and write to its data directory: C\Program Files (X86) Sage Payroll\ SBDDesktop.exe.Webview2\EBWebview and the program…
We are having a very strange issues on our Server 2022 RDS server (21H2 Build 20348.2031) where users that were created back when we were using our old 2012 RDS server are unable to open Payroll version 29.02. The SBDdesktop.exe application appears in…
I have an employee who will reach state pension age and is continuing to work. Their date of birth is mid month so my question is, do I change their NI category at the beginning of the calendar month during which they will reach state pension age or should…
With a multi company licence in Sage 50 Payroll, you can process payroll for more than one company in your software.
This is useful to easily access multiple different company datasets, or if you want to view an old backup of your company data without…
I get an error message when trying to run the 'Advance Data Import Wizard' for weekly payroll, saying 'Error loading mapping component'.
The only way I have found around this is to do a new install (even though the software version may be identical…
Hello All,
Please help, we had an employee whose leave date was Aug 31. When we submitted FPS, his leave date was included in FPS but no liability amount was included.
I am not able to do FPS adjustment for this employee. How do I submit the liability…
When you take on a new employee, you need to create an employee record for them in Sage 50 Payroll. We take you through this in our handy guide how do I add a new employee?
If you find you're unable to add a new employee there are some steps you need…
On the back of customer feedback; Customer would like to remove the need to rollback and reprocess the affect periods where they have deducted too much student loan. They would prefer to see a manual adjustment in the YTD values to correct this and make…
When having multiple employees have a search function that you can search by surname or name and this will automatically highlight that employee so you do not have to sort by name/surname and look through the employee list.