• Jury Service

    We have an employee who had attended jury service and we top up the court loss of earnings allowance to full pay. I'm trying to set up a deduction in Payroll settings for Jury Service and the Sage Payroll guide says the following How do I set up a…
  • Issues opening Payroll 29.02 with a roaming profile created for a Windows server 2012 server

    We are having a very strange issues on our Server 2022 RDS server (21H2 Build 20348.2031) where users that were created back when we were using our old 2012 RDS server are unable to open Payroll version 29.02. The SBDdesktop.exe application appears in…
  • Changing to New Lap Top/Sage Payroll 50 Transfer

    Does anyone have a step by step guide of how I can transfer Sage Payroll onto a new Windows laptop please? Also will Sage ever release the accounts/payroll software for use on a Mac?
  • Payroll Reports are incorrect

    My payroll reports are not matching what actually happened. I have employees with first month of pension contribution that show on there payslip but not on the reports. The reports show zero pension contribution for two employees. Has anyone seen this…
  • Email Payslip report - Sage report designer

    Hi All, I recently learned how to send a payslip via email (from sage to email) saved as individual payslip pdf for each employee (rather than one file) Basically needed to set up email settings with the email type payslip. My only issue is the…
  • Notional Pay

    Hi, From previous requests I know that Sage previously doesn't have the option for Notional Pay function within the software. Given the requirements of Furlough and salary sacrifice process has sage 50 payroll got anything to cater for this? If…
  • Online services payroll unable to register

    Hi everyone, I have an issue with Online Services in Payroll 50cloud. I registered last week, uploaded payslips and everything was fine. When I came to upload them again this week, it asked me to log in and then there was info about registering my…
  • Auto enrolment before postponement period ended

    Hi, Is there anything wrong with pension assessment at all? Asking, because when I postponed an employee for 3mths, he got auto enrolled the next month for no apparent reason.. Has this happened to anyone else at all?
  • Enhanced Paternity Pay

    we have recently starting a company maternity/paternity scheme and I wondered if anyone could help with how it's actually processed regarding separating out what the company is paying and what they are entitled to from and SMP/SPP point of view For…
  • National holiday entitlement

    A number of our part time employees work some Bank Holidays. If my settings has 'include Bank Holiday entitlement' ticked, will it affect their entitlement?
  • RE: Does anyone use Sage 50 payroll eBanking to pay employees. We have an RBS bank account. I am looking for advice on what to do once the CSV import file has been created ?

    Hi Irene, Maybe someone who has direct experience of using a RBS banking service will be able to add more to this but there's a great Sage video here that will give you a better idea of how eBanking works in Sage 50 Payroll: www.youtube.com/watch…
  • RE: P32 Payment summary reconciliation is returning process dates as 2015

    Hi, This is caused by an issue with criteria. The report needs to be edited in order to amend the criteria. For full details and instructions on this, click here Thanks, Brian
  • Old employees

    Hi, for a number of reasons I have employees inherited who are either on long term hold or who are just inactive. How do I deal with see employees in terms of deleting from my system? No p45's have been issued and some go back to prior payroll years.…
  • Sage 50 Payroll can't find the new update

    We've received an email and a message in Sage that the new update is available to install, but when we search for updates using Sage 50 Payroll it can't find any. Currently, we have version 20.02.203 running. I fear it's a symptom of a deeper underlying…
  • Printing P60s for leavers in Month 12

    I know that you are not supposed to issue P60s for leavers and that Sage 50 Payroll omits these employees when printing these forms. However, what happens when an employee has left in Month 12 with a leaving date of 31st March 2015? They will not be receiving…
  • How do I enter wages for a previous year for a new payroll client?

    I have a new payroll client who has one employee who commenced employment in August 2014 but the employer was unaware of the RTI rules. His employee was paid above the LEL but under the NI threshold so there are no deductions to report but he should have…
  • I hope I'm posting this in the right place. I've just had an email about the payroll year end update being mandatory from Monday. Does this mean I won't be able to get in my program without installing it? Why do they keep making them mandatory

    I hope I'm posting this in the right place. I've just had an email about the payroll year end update being mandatory from Monday. Does this mean I won't be able to get in my program without installing it? Why do they keep making them mandatory?
  • Weekly payments

    I think I am out of sync, please can someone tell me what week we should be paying this week. I have just paid my staff for last weeks work (w/c 21/3/16), which on my (manual) P32 makes it week 52. However, shouldn't this week be paid in 2015/16?…
  • What is a week 53?

    In my experience of supporting payroll customers, week 53 is a bit of a strange phenomenon. Those people who have one, don’t want one, and some people who haven’t got one, actually want one “because my friend has one”! The simple reason we even have…
  • Employment Allowance n/a

    I am not sure whether I sent the EPS at the beginning of the tax year 2015/16. I have the box ticked for eligible for employment allowance and have claimed it during tax periods 1 & 2. When I run the year end report (Employer Payment Summary) it give…
  • Transferring data from sage one to sage 50 payroll

    Does anyone know if this is possible?? I have had to upgrade to sage 50 as number of employees grown - but wanted to make life easier by importing data used in sage one payroll? Any ideas welcome
  • Employment allowance - Up to £3000 free in the new tax year!

    Most businesses and charities have been benefitting from the Government’s employment allowance for the past couple of years now. It was introduced in 2014 and has given businesses the opportunity to reduce their employer NI contributions by up to £2000…
  • tax code increases

    Are there standard global increases for tax code suffixes/prefixes for the start of the 2016/7 tax year?
  • Month 12 EPS not submitted before final FPS for 2015/16

    I have just realised that I have submitted the final FPS for a client but forgot to submit an EPS for Month 12 to notify HMRC of SMP to be offset against the Month 12 PAYE payment. Do I need to wait until after 19th April 2016 and submit an EYU?
  • How to inform HMRC of leaver at end of tax year who was originally on hold

    I have a client who is a director of a company and was being paid wages up to 30th September 2015 when he reached retirement age. He requested that his wages be put on hold until further notice so I have been submitting a monthly EPS to HMRC to advise…