Sage 50 Payroll

Hi, I have a report in Sage Payroll and I would like it to count the number of employees on the report. I've tried and I cant get it to add up the number of entries, it just keeps adding up the employees reference numbers to give a hug total So for…

We have an employee who had attended jury service and we top up the court loss of earnings allowance to full pay. I'm trying to set up a deduction in Payroll settings for Jury Service and the Sage Payroll guide says the following How do I set up a…

1 employee has been missed off all payroll reports but has been included on the FPS report, how can I get them included in the reports or run a report which shows his pay please?

Hi, Just trying to find out some information about why our Sage 50 Payroll install would be slow? This is a very small system we only have about 63 current employees in the system, the data files are stored on a server, the .mdb file is only 93MB, but…

When I've always done ebanking, the screen has always looked like this: with black boxes hiding the text - I can select the radio buttons, but I've no idea what I've selected; the black boxes stay quite happily there obscuring the text. …

I have an employee aged 19 who is a non-eligible employee and has exercised his right to opt-in to a pension scheme. When I use the pensions module to add him, it throws up this error and fails to add the pension scheme to his record (I've had to…

Hi, I need to refund a total of £820 childcare voucher that was deducted in 2020. How can I process this refund on sage payroll 50?

I wanted to start using the variance report available in Sage Payroll, however I wanted this to look for a difference in payment rate only rather than the total for payment element. For example, I have a basic pay rate at £15ph and employees are working…

Sage 50 payroll crashed when exporting a report to email. When I go to login nwe I get Now get the message "Microsoft Edge can't read and write to its data directory: C\Program Files (X86) Sage Payroll\ SBDDesktop.exe.Webview2\EBWebview and the program…

We are having a very strange issues on our Server 2022 RDS server (21H2 Build 20348.2031) where users that were created back when we were using our old 2012 RDS server are unable to open Payroll version 29.02. The SBDdesktop.exe application appears in…

Hello All, Please help, we had an employee whose leave date was Aug 31. When we submitted FPS, his leave date was included in FPS but no liability amount was included. I am not able to do FPS adjustment for this employee. How do I submit the liability…

Hello I am having problems with Payroll and the sending the nominal link to Sage50. There is no rhyme or reason or when or if it will happen, but when it does it causes errors, corruption and I am having to re-enter all back to the latest backup. The…

Does anyone have a step by step guide of how I can transfer Sage Payroll onto a new Windows laptop please? Also will Sage ever release the accounts/payroll software for use on a Mac?

I have been requested by HMRC to stop taking student loan deduction from an employee, as is not liable for this and repay the employee all the student Loan deduction taken from 6th April 2022. Can you please advise how can this be made? Regards, …

Hello, I have an employee count of around 110 staff and currently use Sage 50 Payroll via a remote connection, as I have been working from home since the pandemic started. I would like to know more about moving from Sage 50 to the Cloud as this would…

When I open a grouped selection of reports, one of my reports does not load, stating the error above, as seen in the image below. Within the group are a couple of different types of email payslip templates, so possibly this is the problem - but how can…

My payroll reports are not matching what actually happened. I have employees with first month of pension contribution that show on there payslip but not on the reports. The reports show zero pension contribution for two employees. Has anyone seen this…

Hi, We upgraded our Sage Payroll this month (along with our computers) and it seems a lot of our customised setting were reset (it may have been the way the upgrade was done by IT); one effect of this was that the Employee List Criteria was changed…

Hi. We have an employee who has a CSA against him. When I originally set this up I didn't put in a protected earnings percentage as his payment was for only a few pounds, but it has now gone up considerably and his wages is lower than usual this week…

Hi All, I recently learned how to send a payslip via email (from sage to email) saved as individual payslip pdf for each employee (rather than one file) Basically needed to set up email settings with the email type payslip. My only issue is the…

An employee wants to make additional pension contributions of a fixed amount on top of his statutory employee pension contributions. How do I set this up on Sage Payroll?

Hi Support/Community, I have got Sage 50 Payroll installed on old pc and having a lot of companies data which are sitting on the server. Now i have got new pc and install latest sage 50 payroll software. Is there way that i don't need to do manual…

Hi, The last couple of Payroll updates have been mandatory and the user has to install them before getting in to the program. This is fine for people using a PC but on a shared environment such as Remote Desktop Server/Citrix this really isn't ideal…

Hi, Could someone help me with updates. I have a software update waiting to install, however, it is V26.02.105. My version number is showing as 27.01.105. I am abit confused as to what this update is for if i am on V27. This wouldn't be for…