Sage 50 Accounts

We have recently moved some companies on our servers This process has been straight forward for most users, but we have one user that always says they are already connected to the company when attempting to add her remote access connected to the company…

i haven't used remote data access for quite a while, i had to delete the queue.dta file first but am now getting this error. Not sure on the best way to fix. I have looked at https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid…