Looking for access to faster support? Book a call! Enhanced support is available for Platinum customers and Premium Sage Accountants Network (SAN) members with Priority Support.
The benefits of Enhanced Support are:
- You are entitled to first-class phone support and convenient appointment scheduling, especially during periods of heavy call volumes.
- You have the ability to schedule a support call-back at your convenience. You will receive a call-back from a subject matter expert who is best able to resolve your issue.
- Available year round five days a week, six days a week during peak season.*
- No need to wait in phone queues for issues that are not urgent.
- Discuss any issue including business processes or best practices.
- Schedule a year-end close appointment to help with your year-end processes.
Not on a Sage Platinum Plan or Priority Support (for SAN)? Call 866-996-7243 to learn more!
If you have any questions about your support plan, please contact us through Sage Customer Service chat.
Note: Customers who are currently on a Platinum plan (or SAN partners on a Premium plan) have access to Enhanced Support. You can contact technical support by phone five days a week from 6:00 a.m. to 5 p.m. PT.
Note: As per KB 80148, *You must have a valid Sage Business Care Platinum Plan to take advantage of this program. Appointments for requests not meeting the requirements will receive a cancellation notification by email.
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