Simplifying Support: Finding Answers Even Faster for your Sage Software

2 minute read time.

Sage has many resources to help you get the most value out of your Sage solution. Sometimes, however, having multiple options can be a little overwhelming. Now you can get quick access to all assets by remembering a single URL:

Not sure which resource is the best one to utilize in which situation? Check out this chart to help you determine which asset to use when (Note: Not all options are available in all countries or for all products): 

Get assistance by:


Searching the library

Sage Knowledgebase
Search technical articles written by Sage support analysts in Sage Knowledgebase.

Asking the community

Sage City
Ask questions and share product tips, tricks, and suggestions with industry peers, certified partners, and Sage pros 24/7 in Sage City

Checking for product alerts

Announcements, News, and Alerts forum
View the latest product information in the Sage City “Announcements, News, and Alerts” forum.

Reviewing year-end information

Sage Year-end Center
Review the latest year-end information, including checklists, product information, and articles.

Confirming status of online products

Service status website
Check the status of online Sage products and connected services for outages and maintenance.

Downloading the latest version of your software

Product updates
Get the latest software downloads and updates for your product.

Connecting with a support analyst

Live chat
Connect quickly with one of our experts to troubleshoot an issue using online chat.

Submitting a web ticket

Online case submission

Submit your issue directly to our support team through the Online Case form.

Following us on social media

Follow us on social media for the latest Sage news and information.

Exploring class options

Sage University
Learn how to best utilize the full power of your software with flexible learning options from Sage University.

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