Sage X3 Africa and Middle East

Cause : Syracuse user is not linked to folder users. Fix 1. Navigate Administration > Users > Users 2. Locate the username 3. Click edit and ensure there is a linked user on the respective folder NB. If the folder has a username that exact…

These are genuine sessions, it is a bug on your runtime verison. Fix patch-up to a higher patch level.

Cause : Missing certificate from ..runtime\keys folder Fix Copy the <ServerNam>.pem file into the ..RUNTIME\keys directory The file will be located in …\Syracuse\syracuse\certs_tools\output Restart the Syracuse service so that it can pickup…

The correct syntax for the selection criteria for a Sage X3 date field is: [DD/MM/YYYY] Classified as follows "DD=Day", "MM=Month" and "YYYY=Year" Example : Criteria using CREDAT in table for records with a CREDAT less than March 12th, 2020. …

Cause : Services failing to communicate. Fix . 1. Test by using telnet utility 2. If telnet fails, switch off firewall 3. Test NB. All communication ports need to be configured as exceptions on the firewall.

Cause : There is failure to communicate with MSSQL server. Fix 1. Ensure SQL services are running 2. Ensure the servers can communicate if the system a multi tier. 3. Check firewall settings

Cause: There are various possibilities including a corrupt ACLASSE table or an outstanding folder validation Fix. 1. Try to validate the ACLASSE table through Development > Data and Parameters > tables 2. Test if the above fix fails, perform…

Cause : Records could be missing in ITMMVT table. Fix 1. Navigate to Stock > Utilities > Stock Resynchronisation & Control 2. Execute for the Product – Site record 3.Test

Cause : The field is supposed to default from the supplier master data record. Fix 1. Navigate to supplier 2. Ensure there is a Tax rule in the financial tab. 3. Test after entering the tax rule on the supplier.

Cause : System cannot find a printer Resolution Assign a functioning printer as default in the system.

Web service object have a limit 65 000 fields. All fields in a grid are counted based on the dimension values(screen size).

1. Locate the server on which syracuse is installed. 2. Locate installation disk (eg C, F etc) 3. log files are located in ...\syracuse\logs For errors, you can review latest files after ordering by date.

There are instances you can get this error when performing matching. Cause : The dataset returned by the process is bigger than the limit setup in the system Fix : Increase parameter MTCNBR to a higher value and test.

1. Login into X3 system 2. Navigate to Administration > Utilities > About take note of the web server version How to folder patch level https://www.sagecity.com/za/sage-x3-south-africa/f/enterprise-management-formerly-sage-x3-south-africa-general…

1. Login into X3 system 2. Navigate to Administration > Utilities > About 3. Click on a folder on the list displayed Take note of the version displayed. NB. The page also displays runtime version and ports used.

This is a how to on setting up email notification when license is expiring. 1. Set up a notification server (Administration>Administration>Notification server) 2. Setup a notification event (Administration>Collaboration>Notification events)) Nb…

1. license This event is triggered 10 days before the license expires to remind the user that he/she has to take care of the license renewal. example Variables used in license event code : notifications. https://www.sagecity.com/za/sage-x3-south…

1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. percentage : the percentage of volume reached. 4. graceSlowdown : the slowdown percentage that applies on web services at the next warning level. 5…

1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. graceSlowdown : the slowdown percentage that applies on web services.

1. user entity values, for example user.firstName 2. productTitle : the name of the product.

1. user entity values, for example user.firstName 2. productTitle : the name of the product. 3. productVersion : the current product version number. 4. policyTitle : the policy that the expiring license is associated to. 5. policyVersion : the…

This error happens every time a product is entered under the Product tab and click Save Impact : Project screen closes, and the task is not saved. Fix Resolved and fix is included in v11.0.14, error not in higher patches.

Error: @X3.TRT/SUBSRHA$adx (Line #) Error 20: Non existent file ... PJMTSK.fde... @X3.TRT/SUBSRHA$adx(182): if !clalev ([F:PJTA]) Local File PJMTSK [PJTA] : Endif Fix Issue will be fixes on version 12 patch 23. Request hotfix 195485 (patch…

Mandatory components: Runtime R081.004.809 Syracuse Server 11.22 On environments using Production Scheduler: Production Scheduler 6.0.2014 Recommended components: Console 2.46.0 PrintServer 2.19 The patch and setup media are available…

You can be getting this error when running GLGRPAUX, GLGRPDEV, GLGRPDEVAUX, DE-GLGRP, DE-GLGRP2, DE-GLGRPAUX reports Cause : Updates to RPTGLI.src file requires updated runtime and adxadmin components. Fix Install hot fixes below 1. Sage X3…