Hi All, We have an interesting scenario and hoping that someone can provide insights on this matter. Payments (GESPAY) are created and can only be posted thought the Remittance (GESFRM) function. Remittance function posted all the payments, but remittance remains UNPOSTED, confusing the users. Cannot update the remittance transaction, as there are no reference tables on the screen. How can we update the remittance to POSTED?

Manual Remittance: Remains unposted but all payments have been posted

Posted By Stacey Smith ZA over 1 year ago

Hi All,

We have an interesting scenario and hoping that someone can provide insights on this matter.

Payments (GESPAY) are created and can only be posted thought the Remittance (GESFRM) function.
Remittance function posted all the payments, but remittance remains UNPOSTED, confusing the users.
Cannot update the remittance transaction, as there are no reference tables on the screen.

How can we update the remittance to POSTED?

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Stacey Smith ZA over 1 year ago in reply to Martins de Almeida +1

Hi Martins, its seems to be a once off occurrence.

0 Martins de Almeida over 1 year ago

Is this one case only or permanent behaviour?
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0 Stacey Smith ZA over 1 year ago in reply to Martins de Almeida

Hi Martins, its seems to be a once off occurrence.
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0 Martins de Almeida over 1 year ago in reply to Stacey Smith ZA

Maybe some bug, as it just occurred once, I would suggest you update the manual remittance manually, and communicate with SAGE, through your partner.
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0 Silvia Seco 7 months ago

Hi Stacey. I

I'm experiencing the same issue with some of a client's remittances (Spain). I've opened a ticket with SAGE, but since they haven't been able to reproduce the error, they haven't provided a solution.

Have you all identified what might be causing this? My client is on version 2023R1 (12.0.33).

Regards.
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0 Stacey Smith ZA 7 months ago in reply to Silvia Seco

Hi Silvia,
No - we were not able to identify the cause of this, nor were we able to replicate the issue either. Hope you are able to replicate the issue to get your ticket resolved by Sage.
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0 AndrewV 7 months ago in reply to Silvia Seco

Hi Silvia

What version of Sage X3 and patch level are you experiencing this?

Do you have access to the patch finder? It is very handy to check in the patch finder some issues that have have fixed.

Kind Regards

Andrew
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0 Silvia Seco 7 months ago in reply to AndrewV

Hi AndrewV !
The version is V12 2023R1 (12.0.33). I don't think it's been resolved in any patch because I've opened a ticket, and they haven't commented on anything, only that since it's an error that hasn't been reproduced, it can't be interpreted as a bug.
Regards.
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0 AndrewV 7 months ago in reply to Silvia Seco

Hi Silvia

Yes, intermittent errors are difficult to replicate & resolve.

I will keep a close eye on it and see if someone is able to replicate it.

Kind Regards

Andrew
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Sage X3 Africa and Middle East

Manual Remittance: Remains unposted but all payments have been posted

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