Summary
How to resolve the validation error Code 3825 cannot have a value if code 4473 has no value
Description
You are generating the IRP5 files for either the Annual or Interim SARS Submission and instead of creating the IRP5 files the system informs you there is mandatory information outstanding. A report will then print with a list of errors and this error is in the report.
Cause
This usually happens when adjustments were made to the Provident fund company contributions during the year. IRP5 code 3825 refers to the perk that calculates when an employee has a Provident Fund Company Contribution, IRP5 code 4473.The Provident Fund cannot have a Perk if the Company Contribution amounts are zero.
Resolution
Click here to access the Sage Knowledgebase article that will guide you through the solution process.