Good day

The suggested solution to amend the ETI's calculated values does not work as easyfile does not allow it.

My ETI's were recalculated after the update of VIP and the certificates contain higher value than what we have submitted to SARS.

How do I rectify it as currently I am unable to submit the EMP501.

If the certificates have a higher value than what was claimed, the only period on the declaration would be February (the other periods will give an error message). Have you tried to increase the ETI Calculated on the declaration in February?

Will try now and let you know, thank you

"The RFC for this period cannot be processed. The ETI Calculated may not be increased for previously submitted periods"

The above is the message that I receive when I try and amend February's value

Hi Maya, we will need to investigate this for you, since in all occasions other clients were able to do the RFC (Request for Correction) without .

Would you mind sending the EMP501 Declaration page reflecting the ETI values, and the details of the VIP IRP5/IT3a Summary report, and a printscreen of the error message to [email protected], for our team to review?

Hi. I'm getting this error despite IRP5 certificates and emp501 amounts been exactly the same (to the cent) ???

Any idea on resolving ? SARS has escalated my query so waiting for them to call back ...

Hi W-J,

What we have seen as that the rounding is the only issue, sine the certificate values are the actual ETI (including cents) where the EMP501 declaration uses rounded values - thus the total for both certificate values vs EP501 declared values must be the same.

The best is to have a look at the report from your payroll, as this will provide you with the monthly breakdown on the totals page.

Refer to this article on Sage City for guidance. We hope you will be able to resolve this soon.

Thanks. Yes the emp501 does round the nonthly values but below that is a block showing value of 4118 in certificates and these match. 

How do I fix this so I can complete TYE? 

If the values on your IRP5/IT3a report balances to the values on the e@syFile EMP501 ETI values (which is rounded), then the expectation is that their software should allow it.

From past experience, the rounding which causes the values to be out with R1 was the issue, and had to be adjusted on the EMP501 (or some users actually went and changed it on a random certificate!)

Maybe if you post printscreens of the e@syFile ETI declaration section of the EMP501 page here (please remove any company details and reference numbers) and the total on the IRP5/IT3a Report Totals (showing the value of 4118 and the monthly values), we might be able to see what the cause might be.

So the total on your declaration is R 242 714, and the value on your certificates R 242 713.51.

Seems as if the difference in cents (0.49c to be exact) is the cause - the declaration is only comparing the rands between certiicates and declaration..

There is no official solution provided on the SARS site to resolve the issue, but we have launched a new video to address this issue as well: https://www.youtube.com/watch?v=0Zhjue27kDQ 

How do you change a tax certificate manually ? I pressume i will have to 'redo' a live TYE and import to easyfile again?

Apparently there is a patch file on the CustomerZone for 5.3b that the call centre says will fix this ???

So managed to submit successfully now. All I did was to adjust one month down by R1 so the total ETI equalled R242 713 and easyfile/SARS was happy. Then my declaration was out by R1 which I just noted was due to the rounding of cents...

Thank you for the feedback, and we are glad to hear your submission went through!

So basically, the declaration amount must equal the truncated value of 4118, to be successfully submitted.

Hi i have this error...can you assist... both amount are the same, but still have this error

You have to prepopulate the EMP501 form on Easyfile with SARS data. If there are discrepancies with the IRP5/IT3 data, make adjustments to those NOT the SARS data! This worked for me for the interim recon end of August last. This year no problems! regards Joerg

I am having the same error

Hi Laaiqah, did any of the suggestions or solution above assist you to resolve the error?

I eventually just rounded down instead of up and this allowed the submission to go through successfully

No

Hi there,

I am having the same issue, but the values on VIP is the same as what was declared but easy file won't accept it.

Please help,

Tia