Sage Payroll

We are struggling to connect this whole morning already. None of the suggestions are working. Struggled to roll over and the system keeps trying to reconnect. Any one have feedback on this? Thanks

I can't log in. I'm getting an error.

Hi there, Is Sage One Payroll down in South Africa? I can log in, but I cannot do anything further, it always give me "System Error" message. Please help. Thanks and regards, Geng An

Why can we not log into Sage Payroll?

Hi, please assist with an option that will allow me to do a full system back up before rolling over to the next period, there seems to be numerous loses of information whenever a rollover is made. thank you

Good day, We are hoping to switch from Desktop to Cloud, but we are struggling with how to deal with Group Life Cover Fringe benefit on Cloud payslip definitions. On Desktop we used codes 6404 Group Scheme Employer Contributions and 9404 Group Scheme…

Hi, When posting my payroll journals to Sage Business Cloud Accounting I get the following error message: "Journal could not be posted" "Bad request" The setup seems fine and is the same as the prior periods. Regards,

Sage Payroll error with host - cannot access system

We are using the cloud payroll but since Feb22 I have had endless issues, So basically what’s happening is every time I do rollover it tells me rollover complete but then won’t let me back in as it tells me rollover not complete… I’ve been forced to thumb…

Hi i am new to sage payroll. i have a few employees that we pay on the 25th aswell as the 30th, ive created a cycle for the 30th. all the employees (whether 25th or 30th) is in the one cycle. i see now that the payslip date is automatically 31ste of March…

We were advised to 'end employment' for employees on maternity leave. Then 'employ again' once back at work. However where this straddles a tax year eg. on maternity in tax year 2022 and back at work in tax year 2023, it will not allow the employee…

HI, We manage multiple companies with 1 or 2 logins. When doing reports, we will be in Company A, generate a report, but it would show Company E details. Using Chrome. Thank you

Please advise if anyone can help with the Migraton of Sage Pastel Payroll to Sage Business Cloud Payroll & if it is differant in any way?

I have a client who have a multiple payroll cycles on their account. They now want to employ someone to manage the Weekly wages cycle, but don't want that person to have access to the Monthly wages cycle. Is it possible to limit that person's access…

we have six paygroups for our monthly pay runs. only one playgroup payrun could finalise for the month of May. The others allow command actions to the last confirmation pop-up then returns to the editing window. Is this a general problem or unique to…

Good day, Please can you assist me with this error on VIP Cloud (IMPORTING ETI TAKE ON) : Incorrect number of fields in record &/ Last field does not contain 'F' .As I have informed the Support Team, my Bookkeeper is closing down at the end of the…

Good morning, We have a couple of new clients that we have taken on and found the EMP501 Biannual hasn't been submitted. SARS has asked for it to be submitted. However, in both Easy file and Efiling, the period doesn't appear in the drop-down box…

Good day Please we need Nett Pay List to print according to Department not Employee code and or Paypoint. rgds Itai

Is it possible to integrate Sage Business Cloud Payroll with Dynamics 365, or do we just abandon Sage Payroll and implement HR on Dynamics 365? These are the 2 options I am grappling with

Dear Team, We are happy with the new look. However, we have a challenge amending Finalised Payruns. Previously, we had the option to remove and re-enter the pay run (which was tedious, but solved the problem). Unfortunately as we speak we are unable…

Hello, I like the new look, however I have two MAJOR problems: REMOVING PAYRUNS - Further to the new look, it appears that the option to remove pay-runs has been removed. As we speak I have a challenge correcting year to date values with a case…

Hi, Please assist. We have a problem with our final PAYE Report , it is not agreeing with the reports we had previously pulled on a month to month basis before the year end 2020. The payroll totals as well as EMP201 are not the same, specifically…

Goodday, My system has been rolling over for 2 days now..Can someone help

Hi there, the UIF shown on my employees' payslips differs from that shown on the EMP201. The EMP201 is showing exactly double the payslip amount. Any ideas why this could be? Thanks in advance, Nick

Please can you include the employee ID number on the UIF Submission report? This would be a big help for UIF audits