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  • RESOLVED | Known issue: "Import file not found" error when importing ETI take-on and Flexi import files on a Tax Year-end instance

    Update 8 April 2022 The issue affecting the imports on the Tax Year-end instances has been resolved at the same time the Release 5.8b software was deployed. You will be able to do imports on Tax Year-end Instances on Release 5.7b and 5.8a. Original…

  • RESOLVED: Error message "FILE: VPFILE.PAY STATUS 35,00" when launching payroll after updating to Release 5.7b

    Update 2022/01/17 10:15 The issue has been resolved and users will not experience the issue when accessing the system again. Thank you for your patience and understanding. Original post We are aware of some customers receiving the the error…

  • Warning: The number of weeks left in the tax year is not sufficient

    The error message appears when you are performing a Start New Period from December to January in a weekly or bi-weekly company. The system checks the current processing period number in the tax year against the remaining periods, and if the tax year…

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