x Want to participate? Join the group to interact

  • ETI value differences errors when importing Interim EMP501 IRP5 files into SARS e@syFile

    We are aware of the following scenario resulting in SARS e@syFile import errors: You are generating the IRP5.23 file using the IRP5/IT3a report on Release 5.8a, for the 2022/2023 Interim EMP501 Reconciliation (mid-year) Submission The SARS e@syFile…

  • Known issue: SARS e@syFile error "If Year of Assessment (3025) is 2022 and ETI Month (7006) equal not to 08, 09, 10, or 11 and ETI SEZ code (7009) is not completed and if employees age for the specified month ..." where age in error more than 100

    We are aware that a number users have experience an error message referring to ETI values calculated where the employees age is invalid, when importing the IRP5/IT3a file into SARS e@syFile, Refer to the example below where the employee's age in the…

  • RESOLVED | Known issue: "Import file not found" error when importing ETI take-on and Flexi import files on a Tax Year-end instance

    Update 8 April 2022 The issue affecting the imports on the Tax Year-end instances has been resolved at the same time the Release 5.8b software was deployed. You will be able to do imports on Tax Year-end Instances on Release 5.7b and 5.8a. Original…

  • South African Leave Calendar import file for 2021 is now available

    In order for leave applications to be processed correctly which run into the new calendar year to excluded public holidays, it is important to update your payroll leave calendar with the applicable dates when using the Leave Module. Ensure to update…

  • Leave Calendar 2020 for South Africa - Update your calendar for the new year!

    In order for leave applications to be processed correctly, it is important to update your leave calendar with the applicable dates when using the Leave Module. Click here to download the latest information and file to update your payroll for 2020.

*Community Hub is the new name for Sage City