Sage Pastel Payroll

To ensure a smooth export of your import file (IRP5 certificate) as year-end is approaching, it is crucial to address any exceptions that may arise. Join us on February 7th from 10:00 am to 11:00 am to gain valuable insights on clearing exceptions.…

We have just implemented some changes to the Sage Customer Portal to offer you a better experience when connecting with Sage. Our customers are our top priority, and as part of our dedication to you, we are continuously working to streamline and improve…

We have Non-Contributory members for risk policies. How do I create transaction code(/s) for template codes 9404 and 6404 to work as but with own description? That is to only entering the amount once for company contribution code (9404) and it also…

It's that time of year once more when we must make necessary changes to medical aid, pension, or provident fund increases. You are invited to join the webinar and gain the knowledge to confidently implement these increases on your own. By the end…

We’d like to remind you that our Resource Center is designed to help you with any queries you may have. We’ve made it easier for you to get in touch with the right team and to access loads of valuable information – here’s how: Click here to visit…

I took over a payroll in November and added the YTD payroll amounts in the Default payslip processing tab. However, the opening balance amounts do not print in the Monthly Analysis report. It also does not get included in the tax totals of the IRP5 certificates…

Our Community Hub is a place where members from all over the world can connect and share knowledge. It's important to remember that our community exists because of you, and we encourage you to take advantage of all it has to offer. As Sage, we also…

Just a friendly reminder to all our valued members, customers, and partners that we are currently in season 3 of the Masterclass! This season focuses on the crucial topic of building business resilience which is crucial in these uncertain times. We…

Payroll - Error 1.docx Payroll - Error 2.docx Please help – I am getting multiple error codes after downloading and installing the 2024 update 2 on my system today (see attached screenshots)

Sage has recently launched a new complaint email address, [email protected] , which enables you to escalate any issues you may have encountered with our products or services. Once we receive your complaint, we will provide you with a reference number…

Sage South Africa in partnership with Axcelerate is offering the Sage Empowerment Bootcamp training course for unemployed individuals between the age of 18-35. This is a skills development program that aims at equipping you with more skills and certifications…

Are you still struggling with the Sage ID required for logging into Pastel Payroll? If the answer to that is yes, then worry not. We understand your concerns and have compiled comprehensive knowledgebase articles that answer all your questions. Take…

Good morning I responded to the announcement on Thursday 02/11/2023 - Employment Verification Services Overview . I think the post might have been removed as I should have not responded to an announcement. I have taken the liberty of adding this to…

Good Day, We need assistance with changing 3 employees rate of pay (decrease in weekly wage) as their percentage is incorrect. The payroll system does not allow me to decrease hourly rate and I need this rectified for my payrun tomorrow. Please…

By joining the Sage Affiliate Programme, you can unlock the potential to earn additional revenue from your website. The programme has a global reach and is available to anyone - whether you have a blog, comparison site, or any other relevant content…

The South African Revenue Service (SARS) has released an updated version of the SARS e@syFile Employer software which is available to download from their website. Click here to visit the website, download the latest software, and read more about the…

We know running a business can be tough and at Sage, we want to help you and your business with the many challenges you face. That's why Sage goes beyond great software solutions, and why we've created resources like Member Masterclass to support you…

Hi, I want to find out. I added new employees to our system, how do I add the default rate to each employee?

Update (3 October 2023) The Payroll Authors Group (PAGSA) received confirmation from the South African Revenue Authority (SARS) that the issue has been fixed/resolved and will be implemented on their systems during the course of this week. It is not…

Our community is a hub where we encourage all our customers and partners to actively engage and interact. As our community grows, we'd love to see members helping each other and verifying answers. This means that if someone gives you an answer that…

Starting a side hustle business is an excellent opportunity to boost your income. However, it is crucial to acknowledge the additional tax obligations that come with it. Failure to comply with these regulations can result in severe financial consequences…

Hello Community Members We know your time is precious, so we’d like to make sure that when you post your questions, they’re in the right place, so you receive the right response without delay. We have noticed that some of our members have been unintentionally…

If you have an employee who desires to switch from monthly pay to weekly or bi-weekly pay, we have the solution for you. Sage Pastel Payroll makes it easy - simply terminate the employee and adjust their pay frequency. Need guidance on how to make this…

Scams are becoming more sophisticated in today's technologically advanced world. When working with Sage software support, it's critical to understand how to spot and avoid fraudulent practices. Here's your safety checklist: Bookmark…

Discover how to balance managing your well-being while focusing on building your business and making it profitable. Financial well-being is important when running a business but so is your health and wellness. In this article , we've shared five tips…