• ETI DATA EXTRACT - AUDIT REPORT - PRINTING AS TEXT FILE AND NOT EXCEL SPREADSHEET

    Why is it on Excel 365 that the ETI DATA EXTRACT ON AUDIT REPORTS, print as a csv comma delimited file in excel and not as a spreadsheet. It is really time consuming to go and transform all data to columns? Any solutions please? Thank you
  • ETI Hours / Calculation issue

    What would cause the hours to not calculate correctly, which is affecting the Monthly Equivalent and therefore ETI? Between these 2 staff, setup is identical Note, on he screenshot, i have overridden ETI of R599.53 - But i assume i will have the usual…
  • The new ETI brackets are not updating

    On specific data sets, the ETI is calculated using the old bracket, even though the new tax files are correctly installed and applied for tax calculation purposes. We have investigated the issue and will be releasing 2023 Update 1b to rectify it.…
  • ETI updates for August (?)

    Hi I'd like to know if we need to run any ETI updates before processing Aug payroll. Thank you
  • ETI & Foreign employees

    Hi All We have a few Zimbabwean employees. Half have Formal recognition of Refugee status and I've recently looked at this document and realised that all of them need to apply for a refugee ID from Home Affairs. Problem is none of them have and all…
  • Latest Update - 2020 Update 1d (Released 23 August 2019)

    2020 Update 1d has been released on our Download Manager . The download manager is always available in app by navigating to Utility, Weblinks, Download Latest Version. Click here to view our guide to install this update. 2020 Update 1d is incredibly…
  • E@syfile Failure - If Monthly calculated ETI (code 7004) is greater than zero then Remuneration Paid (code 7002) and Wage Paid (code 7008) and ETI Hours (code 7007) must be greater than zero for ETI Month

    You have exported your Electronic file from Pastel Payroll and have imported the file into the E@syfile system, but your file has been rejected due to the below (and above) reason: The reason for this failure reason is because you claimed ETI for…