Sage Accounting

Please Help! When doing customer quotes, the item lines box does not show, so I cannot add any item of account line on y quotes...

Good day, Not having a read receipt or mail return notice, option or setting, for mails sent via your servers is a REAL BIG PROBLEM. There are still after 3+ years many of my clients who do not receive their mails or attachments and almost all the NEW…

I need to download bulk invoices on a monthly basis for upload to our website for user access. I can only see a way of doing this one at a time in the Sage Cloud app. Where could I find this feature please? or is there a 3rd party app that can do this…

Good day I am very new to this so please forgive me if my question is silly or not relevant. I am trying to edit the layout of my invoices so that there is no space between the currency symbol and the figure, which I managed to do with the custom…

good day, Can we set-up recurring invoices on DRAFT, but change the date of the invoice in the following month before we send it out? Services are not always done on the exact same day every month, therefor the Date of Invoice will differ every month…

I need help with adding user-defined fields in my customer invoice layout. These fields need to have an input when doing the invoice, and it also needs to appear on my Invoice as a separate column, so I need help with the Custom Layout Designer. How…

I need assistance with customising a total field for commission and a cession

Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…

Good day When printing a invoice the company logo does not appear on the invoice but on the preview it do show. Please assist

Good Day I have requested my invoice for my online renewal a number of times. Automated response states 'Email sent'. This unfortunately is not the case. I have also emailed Sage Support, with no resolution. Please just email me my invoice for the…

I have reviewed a sales dump and noticed that the Sales invoice numbers are not sequential , ie skip a number and at times even more. What could be the reason, is this normal. How would i go about checking the intergrity of the sales and stock moveme…

Hello! I know that the sales invoices and quotes need to be 'secured' for editing purposes, but more and more clients are signing electronically and obviously the encryption doesn't allow for that. Just want to know if this is a query you have received…

We have yet to receive an update and hours has passed. Once again SAGE shows to their clients that they are incompetent. :(

Good day, I am editing my invoice/quotes on custom layout designer version 18.0. I would like to ad or select my exclusive selling price per unit. (No vat) But it keeps putting the price in with vat. What am I doing wrong?

Hi All Please assist if possible. A customer of ours has changed the information on numerous customer accounts particularly delivery addresses. Now if we open the existing recurring invoices it still shows the old information how do we get…

Good Day, I am currently using Sage Accounting online for my business and have created a Customer Invoice Template using Custom Layout Designer. The Issue I am having is that it only allows 4 items per invoice page. My invoices have multiple items…

We have been unable to generate customer tax invoices via the "Add tax invoice" function for 2 days now. When entering the customer name, or selecting from the list, the customer lookup in the background gets stuck and never resolves to bring the info…

Due to Covid-19 we have abandoned our office and need to be able to convert quotations to Invoices out in the field by using the mobile app. How can this be done ?

Hi I have a customer who issues POs and requires the invoices to be matched. However the PO's rounding is down while pastel isn't. I can fix this with a negative amount at the bottom of my invoice but the PO also calculates the VAT based on the total…

Hi All I'm a new Sage One accounting software user. If you have a quote generated on Sage One, and after the customer accepts quote and you want to convert quote to invoice, is there a way to generate only a 75% deposit invoice that must pay against…

Hi Team, I have duplicate transactions on my sales history, how can I reverse either the duplicates or to remove all transactions and re post again?

Dear Group, I created some user defined fields to capture "branch" information (as continuation from my last post - Receiving Group Payments). The information included - Branch Name, Branch Code, and VAT ID (in some cases where the branch has its…

Hi Is there a way to add a "double quantity" to your quotes and invoices? We sell services so might send 2x security officers to a site for 2 days. I'd like to be able to quote and invoice using columns DESCRIPTION | QTY | DAYS | PRICE | DISCOUNT | TOTAL…

How do I add a field to an invoice to show a part payment to an invoice. We usually have three or four installments so want to add Totalpaid field to the invoice but can only see it in customer statement. thanks

I have a hosted software application that needs to send Invoices to Sage Accounting. We have had this working for years with Pastel Partner (using their "import a batch") but now have clients who want integration with Accounting. My understanding is that…