Sage Accounting

As a community, we always encourage our members to verify the answers they receive when they post questions. Here's why it's important: Ensuring Accuracy and Credibility : Not all information online is reliable. Verifying answers helps guarantee that…

We have Sage Quantum 2013 and 2016 installed on our server since 2015 and has been running effectively. We recently had an issue with the hardware server that prompted us to reinstall the O.S and re-installations of the Sage 2013 and 2016 and will also…

Hi Can someone please advise how I would process a general journal between a customer and supplier account? Customer account was deducted from the supplier payment however GJ does not allow allocations between cust/sup accounts only GL accounts. Do…

We understand that some customers are facing difficulties accessing our product and receiving a blocked message (screenshot below). Rest assured, we're actively collaborating with our solutions partner to fix this issue for you as soon as is possible…

After trying both Chrome and Edge browsers, I've noticed that Sage is significantly slow when it comes to filtering products. We currently have just over 6000 products in our system, and the platform's performance is noticeably sluggish. It's worth mentioning…

Income Statement does not tally up Sales and then cost of sales is not deducted because of that. I am unsure what might be the problem, just started doing that this morning. I can see all the sales but it just not tallying up on the income statement…

Sage has recently launched a new complaint email address, [email protected] , which enables you to escalate any issues you may have encountered with our products or services. Once we receive your complaint, we will provide you with a reference number…

I ask, How to add Customer TIN Number ? *I see only Customer VAT Number when i create/Add customer on System.*

After updating the Bank Feeds no new transactions have pulled through since 12.06.2023. Can We please receive feedback if there is an issue as I have +- 50 transactions that have happened since that I can see on my bank statement but the transactions…

Please advise on a solution for the following scenario for either Pastel Desktop or Pastel Cloud (we are currently on a multi user Pastel Desktop license): We have field Agents/Representatives for our company who have to charge our customers who are…

Good day, With regard to the scheduled maintenance of Sage Cloud Business Accounting on Sunday 16 April, will it affect the availability of the API? Warm regards

Hi, I am trying to add a new user to the ACCOUNTANT EDITION of Sage Accounting, but the user already has their own Sage Accounting profile utilising the same e-mail address. How do we overcome this, as I need to give her access to various other clients…

Hi there Is it possible to set up an external query / database connection (ODBC/SQL/Web Query), so that I can automatically import & refresh my custom Excel reporting using my Sage Business Online Accounting data? I am currently exporting as csv…

Good day We have been experiencing duplicated bank import feeds for weeks now. Its not every day but its becoming a real inconvenience having to fix it over and over again. Please assist as soon as possible. Many thanks Audrey Makan

Dear Sage City Do I have a duty towards my customers if someone not only gained illegal access to their personal information but also changed it. This happened in June and Sage can still not explain who did it and how they gained access to sage and…

I have been trying to run the Supplier Invoices Report. I draw this report every week in order to prepare payments. Does anyone else have the same problem? How can we solve this?

Good day, I have been struggling with allocating supplier payments with a settlement discount. When I allocate, I select the invoices that I am paying, but the discount is not allocated to the invoices. Do I do this manually or is there a faster…

Morning We need to process about 120 quotes using Sage One Accounting Is there a way to process 1 quote and then export this, so that we can complete the other 119 quotes in Excel and then import into Sage again?

Hi there I am sending Customer Statements dated 30/09/2022 and selecting to exclude customers with zero balances, but Sage is of course looking at the account balance of my statement date. I have customers that have since paid i.e. their account balance…

UPDATE AS @ 14/09/22 13H36 It's all shirts and goggles until someone goggles and shirts. All jokes aside, looks like we are out of luck - Major Outage reported on Sage City: Sigh. ---------------------------- Anyone else experiencing major…

Dear Sage Why do the bank feeds keep disconnecting? It is counterproductive for us especially when we rely on our clients to link these for us Is there in issue as this is the 2nd month now in my portfolio that i find this to be happening The…

Good day. Sage is extremely slow and times out... can anybody help with this?

Good day, We have recently moved Pastel Partner (PP) to Sage Accounting (SA). In PP, we had outstanding PO and GRN (linked to when creating a supplier invoice). These did not convert when our conversion was done, only the tax invoices were converted…

Hi, I passed a year end VAT adjustment journal as the shareholder paid for the VAT in their personal capacity The entry went against the "Opening Balance and VAT adjustment" account I now need to reallocate this to their loan account PS this has…