• Inventory

    I have entirely edited my Inventory list in Excel and want to use it as the primary Inventory list for my company. I have a year-end approaching and want to delete my old inventory list and upload the new one after the year-end. How do I go about doing…
  • Installation

    Pastel show a message An error has occurred, file not found Registration path C:/PASTEL19/CUSTOM/ REGISTRATION
  • Bank Reconciliation Procedure

    Hello, Please what is the procedure to perform bank reconciliation in Sage 50cloud Pastel. Thanks.
  • POS for Sage 50cloud Pastel Partner

    Hello Everyone, What is the procedure to setup POS for Sage 50cloud Pastel Partner. Thanks.
  • Clearing vat from the clearing account

    I in error posted the customer receipt from bank to Revenue instead of the customers clearing account. I did a customers journal to move the receipt from revenue to the Customers clearing account, but it has not moved the VAT out of the vat clearing account…
  • POS Installations

    Good day Everyone. I would like to ask if anyone has any Documentation on the installation of an POS Terminal with the SAGE POS Software. I know I have to install the PARTNER 50CLOUD BASE on a Terminal Server so that the POS system can communicate. Is…
  • Status 30 File 108 Error

    How can I fix the above error when trying to view a trial balance? I tried removing some a ccbtnx.xxx files as per support recommendation with no luck. Really stuck now.
  • Error 424 Unknown Error. Object Required

    Hello Everyone, I need your help, I'm having this error "Error 424 Unknown Error. Object Required" or in Portuguese "Error 424 Error Desc. Object Required" when processing Cash books. When I Click Ok to skip the error it keeps appearing and I can…
  • Pastel year end change - 15 months financial period

    Good day, We have a unique case where one of our clients year ends changed from Feb to May. We would like to have a financial period of 15 month, from 1 March 2019 to 31 May 2020. Is there any way we can do this?
  • INVOICE DISAPPEARING FROM THE SYSTEM

    Hello All, I'm facing a strange Issue on My Sage 50cloud Pastel Partner NFR licence. One Of Credit Note Created in March just disappeared from the system and I don't know what to do. I searched for it on the Customer Detailed Ledger, Transaction…
  • TRIAL Balance Pulls Dates out of selected range

    Good evening, When I pull up a TB it shows me details of dates out of selected range. i.e: If I choose to show me the TB from 10/01/2019 to 12/31/2019 it Includes balances of 01/01/2020 up to date. What can I do to overcome this? Using Sage…
  • Synchronize Trial balances on stand alone companies

    Dear all, How to synchronize TB's from the last 2 FY to the current FY? We processed accounting data for FY2016, made backup then run Year-end to process FY2017 and again made another backup to run Year-end to process FY2018. After processing…
  • Sending of letters out of Pastel not working - no 1000.pmd file created

    I have 2 companies that are set up exactly the same. I need to send out letters to customers, but it works on the one company but not on the other. The file 1000.pmd gets created in the company > documents > letters folder in the once company but…
  • New Installation

    Now that you have bought your Sage 50Cloud Pastel Accounting software you will wish to get started as quickly as possible. Installation estimate: the process should take Approx. 1 hour to get from installation and registration to capturing your Customer…
  • Q - Capturing Cashbook/Accounts Payable/ etc

    FormerMember
    FormerMember
    Hi I am new at accounting software and have a question/Query or two: for Partner V14 Would I be able to do the Capturing of Cashbook/Accounts Payable for all 12 periods first then go back to capture all client invoices and then do cashbook matching…
  • Bulk e-mail letter to clients

    Hi Does anyone know how to send an email letter to all your clients on Pastel Partner I want to send them all a letter detailing when we will be closing for our anual shut down but I have tried doing it and have had not much luck the support line…