• RUN-TIME ERROR 52

    Hi Please i am have an issue with this Run-Time Error 52 when i am trying to process the 'year end' for my company in Sage Pastel Partner. Any solutions?
  • Status 3 (File not Open)

    Hi there. I got the following error (see attached screen shot) when updating Bank Payment Processing in Pastel Xpress. I cannot find the HELP for this error. What is the impact of this error? What do I need to look for?
  • Termination Error

    I am getting a termination error, how can I fix it?
  • Status 54

    status 54 (variable page error) file 9 (inventory item master - accprd.dat) Opcode 6 ( GET NEXT)
  • Trial Balance and Balance Sheet out of Balance

    Good day I am sitting with a customer who has a bit of data corruption Inventory is out of balance , Customer and suppler aging is out of balance. Upon doing data integrity it comes up with a message Balance sheet out of Balance . How do I rectify…
  • Pastel 19 SDK Error

    Good Day, I hope I'm at the Right Place to Ask this Question, Else can I please be pointed to where to ask this Question. We use the Sage SDK to do 3rd Party integration into Pastel, but has now run into a Strange Error on a New Installation that…
  • Run time error '5'

    Hi there This error occur when I click on the company button
  • INVOICE NOT ON CUSTOMER LEDGER

    An invoice was created for a client but does not appear on the customer ledger. It appears in the "Documents.mdb Header" and not in the "Documents.mdb Lines" Is there a way of recreating this so that the customer statement would have all the invoices…
  • Exporting Inventory Master via File> Export/Import function only export headers. Why is this happening?

    I am trying to export the full inventory master file via the File > Export/Import function, but everytime I try, it only export the header row. I have tried exporting using .csv and .txt. All only headers. How do I fix this?
  • Account Selection Error

    Good Day I'm really sure how to explain this without it sounding like I just didn't create the account. When I click on the magnifying glass to select an account be it ledger, supplier or customer, the date will appear in the account slot and then…
  • Run time error 6: overflow (when running Data Integrity and reports)

    Hi Sage Community, I'm facing issues running data integrity check on V19 Pastel Partner, I was working on it and then, it stopped opening and returns the RT Error 6: Overflow. I tried to use these methods with no success. I don't know what…
  • Sage Pastel Partner Terminating Error

    Hello House, Please what is the resolution to this following error that pop up when opening a company in Sage Pastel Partner Any assistance will be highly appreciated. Regards.
  • Status 30 File 108 Error

    How can I fix the above error when trying to view a trial balance? I tried removing some a ccbtnx.xxx files as per support recommendation with no luck. Really stuck now.
  • Bank manager payment batch not transferring to cashbook

    Bank manager payment batch not transferring to cashbook
  • Error 424 Unknown Error. Object Required

    Hello Everyone, I need your help, I'm having this error "Error 424 Unknown Error. Object Required" or in Portuguese "Error 424 Error Desc. Object Required" when processing Cash books. When I Click Ok to skip the error it keeps appearing and I can…
  • INVOICE DISAPPEARING FROM THE SYSTEM

    Hello All, I'm facing a strange Issue on My Sage 50cloud Pastel Partner NFR licence. One Of Credit Note Created in March just disappeared from the system and I don't know what to do. I searched for it on the Customer Detailed Ledger, Transaction…
  • Pastel Partner 18 - Customer Open Item History Report vs Match open item

    Good day, I have a problem that I can't resolve. I have a customer that is up to date with all the payments. But when I view the open item history report, it show that there are a few unpaid invoices. When I investigate this by Match Open Item, there…
  • Run-time error 3021

    I receive an error message when I launch my POS software, making me unable to work on the software. The error message is: Run-time '3021', Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current…
  • Terminating Error - Status 81 (Lock Error)

    Hi all. Maybe someone can advise. I get this error, not always, but mostly when I change from company A to another company (B or C). It seems the file in question is the accuser.dat file. Don't want to go changing things on my own - does anyone…
  • Sending of letters out of Pastel not working - no 1000.pmd file created

    I have 2 companies that are set up exactly the same. I need to send out letters to customers, but it works on the one company but not on the other. The file 1000.pmd gets created in the company > documents > letters folder in the once company but…
  • Terminating Error

    Good day, Please assist, how can I fix this error? When I try to add my payments from bank manager to the cash book this keeps happening.. I could do my receipts just fine? This is the Pervasive Program I have running currently. Please…
  • Error importing Customer Master Data

    Hi there Can you please assist me with a problem I'm having importing a customer masterfile i.e. via FILE > EXPORT / IMPORT > IMPORT CUSTOMER ACCOUNTS Please see the attached PDF with the full details of the problem including screenshots as well as the…
  • Trail Balance not matching

    Good day One of the users have reported that she gets a trial balance is out of balance error when running the trial balance, but when she runs the same report on another machine it gives no error. what could be the issue Regards Evert
  • Trail Balance not matching

    Good day One of the users have reported that she gets a trial balance is out of balance error when running the trial balance, but when she runs the same report on another machine it gives no error. what could be the issue Regards Evert
  • Bank manager file format is invalid. An item with the same key has already been entered

    FormerMember
    FormerMember
    Good morning, I've downloaded my Investec statement and opened it in Pastel Bank Manager. Unfortunately I had to leave and deleted the entries that were created without doing anything with the batch. I am now ready to work with the bank statement…