• Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…
  • Sage 50cloud Pastel Accounting online registration error 500

    Good Day Community, Please note that our online registration is currently offline due to our customers receiving the below error: Out technicians are working on resolving this issue as soon as possible. Please kindly contact registrations for…
  • Incorrect Paper Size/Paper Style

    Good Day Community, When trying to print documents and reports you may receive the Error: 'Incorrect Paper Size/Paper Style'. This error occurs when the paper size or paper style is incorrect. For a step by step guide CLICK HERE. Kind Regards…
  • Runtime Error 53 - File not found

    Good Day Community, On occasion when trying to perform certain functions you may receive an error Runtime Error 53 - File not found. For a Step by step guide CLICK HERE. Kind Regards Sage 50cloud Pastel Accounting Support
  • Runtime Error 70/75 when running Year End

    Good Afternoon Community, You may receive a runtime error 70/75 when tying to run the Year End. This normally occurs when you try to run the Year End over a network. For a step-by-step guide to resolve this error CLICK HERE . Kind Regards Sage…
  • Open Batches found when running a Year End.

    Good Morning Community, Year End is here and with it some common errors and FAQ's. Getting the message 'Open Batches found' is a common Year End error and fairly easily resolved. For a step by step guide Click Here or watch our step by step video…
  • Runtime error 53 when running Year End.

    Good Morning Community, Year End has arrived and with it a few common errors like runtime error 53. This normally occurs if you are not running the Year End from the local drive where the data resides or you have missing files. Please click here…
  • How to resolve error code 20

    On occasion when trying to open your Sage 50c Pastel Accounting software you may encounter the Error Code 20 message. This message will advise you that your Pervasive software (this is the database that Sage 50c Pastel Accounting uses) is not licensed…
  • Unable to Email from Sage 50cloud Pastel Accounting

    Good Day, We have received an influx of calls due to our valued customers not being able to email documents and reports from Sage Partner and Xpress. As such we have created a step by step guide to assist you in resolving this problem. CLICK HERE…
  • Error Code 20: Windows 10

    Many Windows 10 users are experiencing an Error code 20, this is caused by a Windows 10 update where the option Beta: Use Unicode UTF-8 for worldwide language support is enabled. Please follow the attached links to resolve the error: Error Code 20…