• SAGE 300 People - Guide for Schedule Activities

    Good Day, I need on guide for schedule tasks please - SAGE 300 People - South Africa
  • Multi-Factor Authentication in Sage 300 People

    Hello Everybody, I wanted to find if Sage 300 People supports 2 Factor or Multi Factor Authentication? If so, how can it be set up and configured? Are there any recommended third-party tools or services to use with Sage for implementing this security…
  • Synchronizing Employee ID Number & Bank Details

    Is there a formula or way to synchronize an employee's ID Number with their active Bank Details from their bank(s)' database?
  • Web SS Landing page shows blank

    The Web self service page shows blank
  • ESS Page Log in Error

    Good day, We have an ESS log in error, when we try to log in after entering credentials its directing us back to the log in screen even after upgrading to the latest version . what is the solution to this?
  • attach proof of banking

    Hi, We want to open the option for people to change their banking details through WebSS. In the manual the screen on ESS as the option to attach supporting docs - but our WebESS does not. Where do I add this option so that it reflects on WebSS
  • Why is the development plan option not displaying on WEBSS?

    The development plans option is ticked for both the user settings and direct reports to in the company rule setup detail, but the option is not pulling through to ESS?
  • ESS Login

    Goodday I have a user which is a System and ESS User. When I Login the screen is stuck at :Getting User Info
  • Unable to transfer employee

    Hi, please can someone assist. I am trying to transfer an employee from one company rule to another. I am getting an error that she cannot be transferred because there is a pending workflow item. I can see that there was an incomplete claim for her…
  • Payslip Notification

    Employees do not received notifications when payslips are published. All other notifications work perfectly
  • WebESS - Payslip not loading

    Payslips have been loaded, now users are getting an error "System.Exception: Failed to compare two elements in the array." they cant view, print or download
  • SAGE 300 PEOPLE WEB SS LOGIN ERROR

    Dear All, Trust you are all keeping well in these times. Has anyone encountered the error below on Web SS (ess). I have tried all other debug processes like restarting the services, rebuilding the roles, doing a general recalc, creating a new…
  • Inability to access ES

    Good day After a successful update to version 20.1.3.0 Users are unable to login to ESS. When login it requires a password change and after the passed is changed it goes back to the login in screen again. I have relocated the schedule services…
  • P9/ TAX CERTIFICATES ON ESS FOR KENYA,UGANDA,SOUTH SUDAN

    Hi, Kindly check P9/ Tax certificate on ESS, most clients are asking for it, is it possible for development to put it on ESS. Regards, James Mbote
  • Forgot Password for Local users only

    Hi, Currently, our company allows ESS login for Active Directory and Local users. Our AD users are tied to IT policy and have to go to our Tech Support to reset their password or when their password policy period is up however Local users have to call…
  • web self service

    Am getting an Error 1066 an exception occurred in the service when handling the control request, I have located the database on severally, restarted the server nothing seem to work. Any work around please?
  • Unable to show inbox item

    An entity was created only to approve Leave and Claims in ESS, However, the user can view the Leave inbox item but unable to view claim inbox item.
  • How do I exclude zero Payslips from being uploaded to Web Self Service

    The first check you need to make is: Expand Self Service Select Company Rule Setup The below screen will now be displayed: The Company Rule Setup Profile will either be setup to ALLOWTERM - Allow Terminated Employees or DONTALLOWTERM - Do…
  • How to Remove a Leave Definition from Web Self Service

    On the Navigation pane: Expand Company Management Expand Leave Select The Leave Definition you want to remove from Web Self Service You will notice from the screen shot below that there is a selection at the bottom of the Leave Definition - Hide…
  • A new Web Self Service Users Profile is blank when they log into Web Self Service

    If this is the case and the employee informs you their Web Self Service Profile is blank: Expand Security Select Users Select that specific User and the below screen will be displayed: You will notice that no Entity has been linked Now…