Sage 300 People

The customer is complaining that while they are processing payroll, their MCS applications close without notification. Having to open up the application and log in again. It is frustrating when processing payroll to have to re-connect - what can we check…

We are aware of an issue affecting some customers in South Africa, preventing them from receiving emails sent from Sage 300 People on Managed Cloud Services (MCS). Our Cloud Operations team are currently implementing a fix to resolve this issue. The…

Good day, We are getting more and more customers asking about the AD integration option when hosted on MCS. Please can you tell us if this is available as yet and also, will it be available in future if not yet? Kind regards, Quinton

We’re deploying the latest version 22.4.3.0 update for Sage 300 People on the Managed Cloud Services (MCS) environment, which means it’ll be unavailable 8pm -12am (4 hours) on Friday 9 December 2022. The environment will be offline during this period…

I am making a database backup on Sage Provisioning Portal but its stuck at 5% for over 9 hours. No other job can run while this is ongoing. How can this be resolved?

The Sage 300 People Managed Cloud Services (MCS) environment will be under maintenance on Tuesday 20 September 2022 between 19:00 and 00:00 South Africa Standard Time (5 hours). The latest update of Sage 300 People, version 22.3.3.0 will be deployed…

Resolved post 2022/08/16 16:30 The incident is now resolved. No further issues have been detected or reported since the issue was resolved on August 15th, and Sage 300 People Managed Cloud Services (ZA) continues to perform as expected Updated post…

Progress Update 1 August 2022 Dear Customers No further issues have been detected or reported since July 29th, and Sage 300 People Managed Services continues to perform as expected. We will continue to monitor the service throughout the day. Thank…

Good day, Please can you provide the following information and documentation: MCS backup, data retention and password policy. Kind regards, Quinton

The customer urgently needs documents to confirm the Password Complexity of the MCS application they use to access the Sage 300 hosting environment.

The Sage 300 People Managed Cloud Services (MCS) environment will be under maintenance on Friday 1 July 2022 between 20:00 and 00:00 South Africa Standard Time. The latest update of Sage 300 People , version 22.2.3.0 will be deployed during this time…

The Sage 300 People Managed Cloud Services (MCS) environment will be under maintenance on Wednesday 11 May 2022 between 21:30 and 22:00 South Africa Standard Time. Users might experience intermittent connectivity to their ESS sites during the maintenance…

The Sage 300 People Managed Cloud Services (MCS) environment will be under maintenance and not be available on Saturday 30 April 2022 between 20:00 and 22:00 South Africa Standard Time. The applications accessed via Remote Desktop will not be available…

Updated post: 2022/04/26 08:00 The fix was successfully deployed and applied to resolve the FIHRST and Profile export issue on the MCS environment. Our technical teams will continue to monitor the service. Thank you for your patience and understanding…

Update - Resolved 2021/10/14 10:30 Our technical teams have been closely monitoring the service since it was restored yesterday, and not further issues were detected or reported. The issue is now set to the status Resolved . Update 2021/10/13…

Update 2021/10/01 12:00 The technical teams have been monitoring the service and no similar issues have been detected or reported. Update 2021/09/30 14:30 This issue has been resolved and services have been restored. User will be able to log…

Update 2021/07/27 13:45 This issue has been resolved and services have been restored. Partners are now able to login and access the Provisioning Portal Thank you for your patience and understanding. Original post 2021/07/27 12:41 We are aware…