• Write Offs reappearing

    I wrote off a client's charge back in March. It showed the write off and remained the correct new balance through May. Now in June, the amount of the write off is showing again as a previous balance! Any ideas when has happened? This has happened one…
  • How do I show the payment TYPE on bills we generate?

    If a client pays by check, it shows on the bill as "Payment - Thank you Check No. XXXX," but for VISA, or any other payment type selected in the drop-down menu, it doesn't auto-populate. Any suggestions?
  • RE: Billing message

    Brentonmaitre, If you go to the [Setup] tab in the task area and choose messages [Text For All Bills 1] and [Text For All Bills 2], these can be edited to add a message to the foot of each bill as desired. These messages will appear on all bills. I…
  • Missing Bills in TimeSlips

    Is it common to have missing bills in TimeSlips? I have noticed the last few months more and more bills are disappearing from TimeSlips. Here are the steps I use to create a bill for a client. I create a pre-bill which is saved as a PDF, then I create…
  • Arrangement 1 - Edit tab is greyed out

    When using Arrangement 1 in Client info to record a discount to be shown as a reduction to the total of time charges How do i get to use the Edit tab, which is greyed ouy/dimmed. In other words, how do I get the functionality back to use the Edit box…
  • Bills containing split billing charges are disappearing!!

    After generating and printing bills that include split billing charges for multiple clients, the bills are disappearing from the system. These bills have been locked into the proof stage but cannot be found anywhere when it's time to review them and have…