• No records could be displayed error when trying to click on benefit eligibility in ESS

    I have open enrollment running for a few of our companies. But when trying to add a new plan and start a different company open enrollment I keep getting an error saying No records could be displayed. Even on the plans that are undefined and not in an…
  • ESS Approval Notifications - Can approval notification go to more than one person

    Within ESS, is it possible to set an approval notification to go to more than one person? Currently, it is set for the manager to get the time off notice and approve. However, I also need to receive notice the request was approved or denied. Can ESS…
  • Pay Stub PDF Password

    FormerMember
    FormerMember
    When we process our bi-weekly payroll a PDF is created on our Sage 300 server for each employees paystub during the pay period. I am able to locate the PDFs but when I go to open them it requires a password. I have no idea of what the password would be…
  • unable to reset password in Sage ESS either as admin or user

    As an admin, when the reset password button is hit (2012) it is supposed to set the password to newuser and enable the user to reset their password. That does not work. If an ESS user hits the forgot my password link, it enables entry of user name,…