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jmac02212008

What are the steps and documentation required for a post implementation support of a SAGE X3 ERP?

Posted By

Hello Guys,

I am just a newbie here in this forum and hoping to get along with you all.

Moreover, I am about to support a newly implemented ERP system in-house through a post implementation phase and am just wondering what are the proper steps and documentations do I need to be successful in this role. Hence, I have no history in SAGE X3 before but I've had an offshore support experience in a several ERP system's previously via Accenture.

Please help, Your swift answers and assistance will be very much appreciated.

System: SAGE X3 ERP | Peopple | CRM

Parents

  • Just a Gentle Follow Up

  • in reply to jmac02212008

    Hello.

    Here are the general steps we would recommended:

    Search the Sage Knowledgebase for possible solutions.  You Sage X3 reseller or internal Sage X3 contact should be able to point you in the right direction.  In North America, you would have access to https://customers.sagenorthamerica.com.

    Search Sage City for possible solutions.

    Create a support case with Sage support or contact your Sage reseller.  You may have a support contract with your Sage reseller or Sage support, so you should understand what charges you will be incurring when using support.

    Hope this helps.

    Frank Bernal

    Director of Professional Services

    Southeast Computer Solutions

Reply
  • in reply to jmac02212008

    Hello.

    Here are the general steps we would recommended:

    Search the Sage Knowledgebase for possible solutions.  You Sage X3 reseller or internal Sage X3 contact should be able to point you in the right direction.  In North America, you would have access to https://customers.sagenorthamerica.com.

    Search Sage City for possible solutions.

    Create a support case with Sage support or contact your Sage reseller.  You may have a support contract with your Sage reseller or Sage support, so you should understand what charges you will be incurring when using support.

    Hope this helps.

    Frank Bernal

    Director of Professional Services

    Southeast Computer Solutions

Children

*Community Hub is the new name for Sage City