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  • Customer viewable notes not appearing in purchase orders / Service Management

    About 4 days ago (11/17/22) , suddenly the customer viewable notes on our purchase orders stopped appearing. The "Customer Viewable" box is *definitely checked. Has anyone else experienced this or found the solution? Thanks

  • Service Management VOC needed.

    For those who use Sage Service management, I want to ask you to flood Sage with request if you feel the same way. Respond to this thread with your input. Maybe we can get someone to listen to common sense. If I had to do over I would not be using this…

  • Service management May be the worst decision I made this year. ?

    After switching to SM in January- I have been disappointed in the lack of online support. Aged, clunky, and 1980’s technology that seems to not be able to do much without paying some one to create a “custom report” each time I figure out I need data.…

  • Sage 18.2 Performance

    We recently upgraded to Sage 18.2 and have noticed a significant delay using Sage Desktop. Clicking on an application can take 5-10 seconds to respond and open the menu. Additionally, particularly in AP, clicking on Tasks takes an additional 5-10 seconds…

  • My Service Management window always freezes whenever I preview a work order. Does this happen to anyone else? If so, does anyone know how to fix it?

    If I click the "close preview" button (rather than clicking the red X), it will then close the preview (as it should), but in-so-doing will also lock up my whole service management module. I have to force it closed through task manager in order to remove…

*Community Hub is the new name for Sage City