Sage 300 CRE Upgrade - Can no longer run AR reports

Posted By Nathan Cohen over 1 year ago

We have recently upgraded our Sage 300 CRE to version 22.

Now when we try to run our aging report in accounts receivable we always get this error.

Faulting application name: AR.EXE, version: 22.2.1.113, time stamp: 0x6336a3bd
Faulting module name: ucrtbase.DLL, version: 10.0.14393.2990, time stamp: 0x5caeb859
Exception code: 0xc0000409
Fault offset: 0x000884cb
Faulting process id: 0x332c
Faulting application start time: 0x01d929b2e67a82f4
Faulting application path: C:\Program Files (x86)\Timberline Office\Shared\AR.EXE
Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL
Report Id: 2d858afd-95a6-11ed-811c-005056ab6988
Faulting package full name:
Faulting package-relative application ID:

0 Rhonda V over 1 year ago

There is not a clear answer in Knowledgebase. Read both links and see what you think:

This link is probably the closest to your error: https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=116270&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=25416&cmd=displayKC&dialogID=1295254&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

This link is also very similar: https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=93159&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=25403&cmd=displayKC&dialogID=1294897&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

Have you tried to run it on a different workstation or from your server? Are you trying to run it from My Assistant? Are any files locked?
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