Sage BusinessWorks

How do I post a Customer Deposit for a year that is already Closed out?

After sending a cheque out for payment and confirming the payment in Sage, I was informed that the address on the cheque was incorrect. In an attempt to re-submit the payment, I voided the cheque payment under the "cheque register" function, and the payment…

How do I delete a Journal Entry. I did it the other day but I can't remember.

I am setting up a 401k for employees. I need to set up an account for this and want to make sure I'm doing it correctly. I somewhat understand adding the deduction under maintain employee, but I don't know about the account itself. Thank you.

When we are working in Order Entry and enter the Item ID. We are having issues with some accounts. An error message appears that states XXXX is not present in the list, inactive or private. Do you want to add to the list? Why does this error out if it…

I am using Sage Business Works 2017 SP3 version. I have a single Vendor that has "ghost" discounts. We never set this up (that we were aware of) and we can't seem to make them go away. Each time we try to pay this vendor, the system keeps trying to use…

My instant checks no longer show up on my bank reconciliation. Has this happened to anyone else? And how was it resolved.

We reconcile our OE credit card transactions daily by doing a bank deposit that we match to our batched transactions from our credit card processor. When I attempted to perform an AR bank deposit, there is a customer that is not showing up to check off…

I am new to Sage and we have an issue with an Accounts Receivable invoice from a closed period. The invoice was created under the incorrect vendor. We created a new invoice for the correct vendor in current period. How can the incorrect invoice be voided…

Hello! I just discovered I have duplicated a deposit, in error. How do I correct this? Thanks in advance!

How do I void a debit memo? Or change the date on it? I entered an debit memo and forgot to backdate it. I am not seeing an option to edit it or void it

I didn't think this could happen but our program must have glitched while posting this transaction. Posted an invoice in AR. It appears in all AR reports run to verify it exists. However, transaction did not post in GL. I ran account detail reports for…

I accidentally hard keyed FUTA taxes to be 4300 instead of FWT on a bonus check. Is there a way to manually adjust that number back down to where it was before the manual adjustment? Thanks!

We have a new lease invoice that requires biweekly payments. In the past payments have been monthly and it has been easy to set a reoccurring invoice for the payment amount for each month. Any suggestion on how to enter this in the AP, re-occurring…

Any way to do this without retyping each line and calculating?

On the right side of the Reconciliation Summary my adjusted Bank Balance is 8 cents more than my GL balance. On the left side the Cleared Balance equals the Bank Balance. 8 cents is immaterial but how do I get this to equal?

In SP 13 the taxable wage base for Michigan unemployment tax is set at $9,000. However information provided to me from Michigan unemployment says the taxable wage base for 2023 is $9,500. Was wondering why the deference? In 2022 I was notified by Michigan…

Hello, My boss recently overpaid on the balance of the business credit card and I ended up putting the remainder into open credits so that our bank statement would balance. When I applied some of the open credit to an invoice, the next time Payroll…

Hello, Colorado has now issued a new OPTIONAL form for employees to use for Colorado income tax wage withholding adjustments. This is form DR 0004. I do not see any changes for the employee election in the payroll module under the Status tab to apply…