• Your feedback matters

    We regularly survey our customers asking for feedback. If you’ve ever responded to one of our surveys, I want to thank you and let you know how much we sincerely appreciate your reply and also assure you how seriously we take those responses. To give…
  • Uncommon Payroll Deduction

    I have an employee that was issued a payroll check back in 11/2014, and it was lost. The owner decided not to stop payment and reissue, she just had me reissue another payroll check. Understandably, this employee is the most trustworthy individual on…
  • Unable to open company data

    We just had a NAS setup in our small office. We are using Sage 50 Complete Accounting 2013 . We only hae two computers accessing the company data. Originally, it was located on one computer in c:\sage\peachtree\company. And the second computer accessed…
  • Get the Help You Need Without the Hold Time

    Have you ever called technical support and found that there was a high hold time? Need step-by-step instructions? Looking for registration information or download links? We definitely understand how trying that can be, and we are here to help. Did you…
  • Direct Deposit

    Hello, I have an employee who wishes to have his payroll funds direct deposited to his Walmartmoneycard. I have been provided with a routing number and a 17-digit direct deposit number (account #) - my question is would I check the checking account…
  • Best Way to get "help"

    Does anyone read this? What is the best resource for HELP with Sage 50 Quantum. Mostly it appears you can hunt around Youtube for awhile or pay for a seminar. I just want to ask question??
  • change Currency

    I couldn't change the Currency from USD to EGP ,Could you help me ?
  • Retained Earnings

    We have a problem with Retained Earnings. The amount that is being closed out is not our Net Income. For the year 2013 we had a positive bottom line, and our retained earnings had a negative swing for about triple the amount. We have done an integrity…
  • EMAIL WRITERISSUE

    We run a terminal server 12GB Server 2k8 r2 64 bit The email writer v3 always defaults to the default printer even if we change it., is this a known bug?
  • Moving database files to a new server.

    We have a Sage 50 Accounting Package on our network, it is a multi-user installation, I believe that the version is 2012 or 2013. The computer that is hosting the data is slow and becoming unreliable. How do I move the company data from the old server…
  • Payroll 2013

    One of my employees closed Payroll 2013 without printing 1099, W-2? What can I do to go back to 2013? I have to reverse! Thanks so much BCR
  • HELP! Entering employee hours in payroll

    When I am entering in hours worked for an employee in payroll, does Sage need me to enter in the time worked as HH:MM (hours:minutes) OR as a decimal percentage? For example: if someone works 2 hours and 45 minutes, HH:MM would be 2:45. But if Sage…
  • Sage50 crashing with fatal error

    We have about 15 users and they have started complaining about sage50 crashing intermittently with a fatal error. I can't find and log or event. sometimes when sage is being used and sometimes when it's in minimized and not being used. I spent 2+ hours…
  • Sage 2014 Help Function doesn't work

    I installed Sage 2014 on a Windows 7 computer. Whenever I press the help button, I get an error message. Help is not available. Any solutions?
  • Unapplied Cash and Transferring Between Bank Accounts

    Hello, I am new to Sage 50 and do not have a lot of support and had a few, I am sure simple, questions. How does one hand unapplied cash in Sage 50? Also, we transfer funds between two bank accounts online, how do we transact this in Sage? Do we have…