Bank Rec out of balance after Year end purge

SOLVED

Good morning,

Last weekend we ran the purge wizard to archive 20 years of data.

It seems that we did not instruct the purge wizard to leave the unreconciled bank transactions.

Now the bank recs from the purge date forward are out of balance by those amounts.

We ran the purge on a copy of a back up file so the original file is still intact.

Does anyone have a solution for this? Is there a way to bring those transactions over without losing all the work completed since the purge?

Thanks,

Andrew

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  • 0

    Andrew,

    Don't be so quick to blame yourselves.  I have a checkbook that is out of balance, accounts receivables that are incorrect and it looks like accounts payable have also been under attack.  Generally it hinges on A) Year-End process; B) Updates.  Every time we install an update, chaos ensues shortly after.  Right now, I have THREE different figures for accounts receivable.  In the past I have discovered it hinges on Pre-payments on accounts.  Yesterday, after installing the update on our server and all 6 workstations, then going around attempting to repair the data files-did not work-it seems to be a bigger mess than I started with.  Monday & Tuesday I will be gone, which is good because from next Wednesday through the middle of June I will be trying to straighten this mess out.  Last time this happened it took me 2 1/2 months to convince the chat line I did indeed have a corrupted database and it would really be nice if I could be connected with IT for actual help.  By that time the database was so corrupted we had to create a whole new one from a backup I was certain was good-because of the 2 1/2 month thing-transfer the files from then to current.....only to discover not all the information transferred.  "That's a glitch in our program;we can't do anything about that." - I ended re-entering 3 months of data that had randomly not come across.  Not a lot of fun.

    The best you can do is call, call, call and hopefully you will get one of the 3 people that work the chat lines who actually know what they are doing and will say "Oh, yeah.  You have problems.  I'm going to transfer you to IT."   No worries though, when it's subscription renewal time they'll be right on the spot to bill you an exorbitant fee for next year's tech support and updates.  Then you can do it all again.

  • 0 in reply to Lumber

    Hey Lumber thanks for the vote of confidence. Yes I ran into some issues with chat support, sometimes they are right on but on this one they were a bit lost.

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