Of course this is supposed to say Why are customers NOT alerted...

Hi Deb Luna,

We are aware of an unplanned outage that occurred over the weekend and are reviewing our internal processes to ensure in the future any unplanned outages will be updated on status.sage.com. We apologize for any inconvenience this may have caused.

Warm Regards, 
Erzsi

The problem is that this is something that should have been set up before it happened. Systems should be set up with plans ahead, not behind.