• APPCRASH SO/IM/MF

    2 weeks ago we upgraded to Sage 2013 October MRU and Citrix 7.5 (2008 r2). We run DC Warehouse so we are unable to upgrade any further at this time. Some users have been experiencing an intermittent generic APPCRASH.. So far it seems to occur in SO sozdj101…
  • Receiving the following error message starting up SAGE 500 2017 Cannot access a disposed object

    We recently upgraded from SAGE 500 2014 to SAGE 500 2017. If someone exits SAGE500 and decides to log back in less than a minute later a message displays: Cannot access a disposed object. Object name: 'Infragistics.Win.ValueListItemsCollection'. Any one…
  • Latest Windows 10 Update may unregister SAGE 500 2017 SOTA controls

    Well I do not know how or why it happened, but the latest update to WIndows 10 for some strange reason un-registered the Sage 500 2017 SOTA Controls on a client machine. The client was previously working but overnight Microsoft pushed an update down and…
  • Tasks do not launch from the Sage 500 2017 client

    Hello! I'm experiencing this issue, which is logged in the Knowledgebase as Defect 50044. I have confirmed that the Business Insights tasks do load, but the other tasks do not. Has a resolution for this issue been announced? Below are some details…
  • Looking for Sage 500 2014 database Utilities 7.60. I can;t find the install exe from the previous admin. Help Please

    Hello All, I'm currently looking for Sage 500 2014 database Utilities 7.60. I can;t find the install exe from the previous admin. Help Please
  • Sage 500 ERP 2017 cannot launch client tasks

    Sage 500 ERP 2017 installed on Windows 7 virtual machine with SQL Server 2014 Express (using demo data). Launch Sage 500 client and login as admin, and cannot launch any task in the client. Turned on Tracker and tried to launch Maintain > Site - below…
  • Run Time Error 53 on new install of Sage 500

    HI, I have setup a new server running Windows server 2008 R2 and running SQL Server 2008. This is the same setup that we currently have running. I have put in the Sage 500 disc and run the foundation install. I go through the settings but when i…
  • Alert module for trial

    Does anyone know where I can find the alert module for trial in our Sage 500 ERP? Thanks
  • Where can I find Supported Platform Matrices for various versions of Sage 500?

    I work mostly with Sage 100, so not familiar where to find this. If someone could point me in the right direction, that would help. Most specifically, I need it for version 7.50.2.0 to determine compatibility with Windows 10, etc.
  • application.config & UserLogin.dfl

    We are running Sage ERP 500 and all of our users access Mas500 through Terminal Servers. When a new user is added how are the "Application.config" and UserLogin.dfl built. We are running Version 7.5 and when I look at some of the users "UserLogin.dfl…
  • Upgrade Path

    Hi. I am using Sage 500 ERP version 7.4 and would like to upgrade to Sage 500 ERP 2016. Can I directly upgrade to the latest version? If not, what is the upgrade path to install the latest version? Thanks.
  • Does any version of Sage 500 client support Windows 10?

    Our IT Tech group is pushing to upgrade our Windows 7 users to Windows 10. I can't find any compatibility documents that mention anything higher than Windows 8. Does anyone know if Windows 10 is approved yet?
  • Upgrading to Sage 500 ERP from v7.4 to 2016

    We will be upgrading from 7.4 to v2016 Sage ERP 500. We are still currently running FRX reports under v7.4. Will FRX reports still run once we install v2016?
  • Invalid MAS_500_Admin user and password

    Hello, Sage City. I have a issue with the Data Import Manager module of the Sage 500 ERP. 2014 The Import Job Progress will become stuck after executing it. After cancelling the import, a message reads the step was canceled. The other message states…
  • Upgrading Sage 500 ERP from v7.4 to 2014 or 2016.

    My company is currently running Sage ERP (MAS) 500 version 7.40.2.0 and we are considering upgrading to either version 2014 or 2016. The purpose behind this project is to enable us to upgrade the hardware where we're running the ERP and hosting the database…
  • Install client on Server 2008 R2

    On a server with .net framework 3.5.1 already enabled, the client install begins and tries to enable the framework and then shoots out an error saying: CreateProcess failed for the following command line: C:\USERS\user\windows\sysnative\dism.exe…
  • Errors in tracker when closing a VB task

    I will start this off that I am using the tracker to review issues with a third party integration. With that disclaimer, we are moving from 7.3 to 7.6 (cannot do 7.7 yet due to add-on). I am seeing that when we close most VB tasks (this one I used Maintain…
  • Failed Upgrade: 7.40.10.0 (Jan 2014) + 2015 1099 to 2016 (7.70)

    Can somebody confirm this for me? I'm working through test upgrades from 7.4.10 to the newly-released 2016 version. Our DB (before applying the 7.4 2015 1099 Update) upgrades successfully, but if the 1099 update is applied will fail during the 7.6-…
  • You have reached maximum number of concurent users for your lankpak

    I'm getting an error above metioned, even I tried to log to sample DB, I got a message suddenly " you don't have license to use this product" Then I tried to repair the accpac then I'm getting " You have reached maximum number of concurrent users…
  • Inconsistency regarding "System Batches" during upgrades

    I'm wondering if anyone has the inside scoop on "System Batches" during upgrades. Sometimes the upgrade procedure will stop and prompt you to deal with open "System Batches" resulting from open invoices, and other times it does not. I have seen inconsistency…
  • Release notes?

    We have not updated since the July 2013 version. I am trying to track down the release notes from each update since then. I do not know if I am looking in the right place but I found files that look like they are... October 2013 2014 October…
  • What size/resolution logo for Maintain Report Formats?

    Hi - I need to change our logo on our internal reports (Through Maintain Report Formats) and the last time I did it we were worried about Y2K.... What are the recommended sizes in Pixels and/or Inches for the JPGs?? Our logo is approximately 1…
  • Groupwise as SMTP for Document Transmittal

    When using Novell Groupwise, we are not able to relay directly due to the fact that it seems MAS is trying to pass some sort of login/auth information to the server. We have open relay from internal machines, and I have other programs using smtp no authentication…
  • Error 1720 when trying to install 2013 database express

    Hi, I am trying to install SAGE 500 ERP 2013 database on Win 2008 r2 with 2012 sql sp1. I am doing it on admin account. I get following error when trying to launch installer. Product: Sage 500 ERP 2013 Database Express -- Error 1720.There is a problem…