What's wrong with it?

We billed a customer for an amount which the customer deducted some expenses they incurred on our behalf and paid for the difference. In order to correct that, we went through the knowledge base and follow the instruction......we opened an AP account for the customer as a vendor. We used the AP bank account to record cash receipt but wasn't applied to the customer but that did not work. We later used a clearing account for the transaction and applied it correctly to the invoice, but I am still having a -ve unapplied cash receipt in the AR sub Léger. My question is why is the AR Ledger okay and AR sub ledger isn't? when I tried to drill down on the unapplied cash receipt it shows no detail.

I just took over the AR role and the above explanation is what the previous staff did.

Thanks

Good grief.... you could have just done a refund in AR.

We contacted the below person and that was the advise she offered and referred us to a link on the knowledge bas

From: [email protected] [mailto:[email protected]]

Do you know a way to rectify this?

Will appreciate. Thanks

You need to figure out the mess and then do correcting entries. There is no way that I can tell you what to do, because all is clear as mud. Get a consultant to help you.