BI Tool Installation popping up when clicking any icon in Sage 300 ERP 2014

SUGGESTED

Hi,

We have several customers that are experiencing this issue. To confirm when they click on any icon in Sage 300 ERP, the Intelligence workstation installer comes up and goes through a process.

I have taken the following steps to try and resolve:

1. Followed the directions provided in this KB Article:  https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=39027&sliceId=1&cmd=displayKC&dialogID=65713&docType=kc&isLoadPublishedVer=&stateId=65714&docTypeID=DT_Article&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

2. Re-installed intelligence workstation software in install mode as an admin, ran REGACC as an admin afterwards.

3. Went through and completely opened permissions to all BI folders in the system.

This is happening on multiple clients and we cant seem to figure out how to fix it, has anyone else run into this issue?

Thanks!

Tom Wood

Baass Atlantic.