Item No. with two different rates

Hello,

I started a new role recently and was tasked with untangling a pricing issue.

The item I am trying to update is 8 - it is showing two different rates for different products. Both are outdated and need to be adjusted.

When I go to to the Items list, it shows a rate of .154;

There are two different product associated with this line item... any ideas on where I would go to update? As shown on the first image, the invoice shows the two different rates but this Item screen is the only place I can find where this can be adjusted.

I have spent so many hours looking around... any help would be so greatly appreciated!

Thank you.

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    Hello Luke, 

    What screen are you showing in this?  Are you starting a "new" AR Invoice and when you select the item it is pulling these unit prices?   Or are you looking at an historical posted invoice?

    Unit Price is an editable field in AR Invoice Entry (as it is in OE Invoice Entry) so the use can override the Unit Price.. the price specified on the AR Item is just the default price for the item.. If you open a new Invoice and select the item, does the .154 show?

    Perhaps you can contact Customer Support and open a new Support Chat/Ticket.

    Web Chat Hub | Sage | en-us

    Regards,

    DCrampton

Reply
  • 0

    Hello Luke, 

    What screen are you showing in this?  Are you starting a "new" AR Invoice and when you select the item it is pulling these unit prices?   Or are you looking at an historical posted invoice?

    Unit Price is an editable field in AR Invoice Entry (as it is in OE Invoice Entry) so the use can override the Unit Price.. the price specified on the AR Item is just the default price for the item.. If you open a new Invoice and select the item, does the .154 show?

    Perhaps you can contact Customer Support and open a new Support Chat/Ticket.

    Web Chat Hub | Sage | en-us

    Regards,

    DCrampton

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