We have had this problem since switching to Sage 100. When we try to change an item's valuation in the Item Valuation Change Selection task in Inventory Management, and all users are logged out of Sage, we get the below dialog:
When I click More Info, I get the below dialog:
None of these users are actually connected, and one of them hasn't connected in almost a year.
How do I get rid of these phantom users? It's like Sage 100 has a cache of some sort.
Thanks!
Look at KB article 19199, in the section referencing damaged system files... it tells you how to reset them.
https://support.na.sage.com/selfservice/viewContent.do?externalId=19199&sliceId=1
I wanted to put this one to rest for anyone who might see something similar. The problem has to do with folks leaving a Sage client open when they leave for the day. Someone will occasionally leave for…
Hi j-fly, if the above suggested answer helped, please do mark it as verified 
for the benefit of others in this forum :). Thank you!
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