Item Valuation Change Selection: Phantom Connected Users

SOLVED

We have had this problem since switching to Sage 100. When we try to change an item's valuation in the Item Valuation Change Selection task in Inventory Management, and all users are logged out of Sage, we get the below dialog:

When I click More Info, I get the below dialog:

None of these users are actually connected, and one of them hasn't connected in almost a year.

How do I get rid of these phantom users? It's like Sage 100 has a cache of some sort.

Thanks!

Parents Reply
  • 0 in reply to Kevin M

    Hey Kevin,

    Tell me more. I have tried restarting the service after everyone has logged out, but to no avail. Once everyone starts logging back in, I get the same list of users, same order, same modules - whether they're logged in or not.

    I'm interested in your idea of resetting SY_Workstation and SY_Console. How do I go about that?

    Thank you

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