• Information Assistant RDP connection does not allow users to print via local printers

    Hello everyone, I have an issue that I haven't been able to find a good fix for. Users in the office access Sage that is installed on one of our servers with an RDP connection into the Information Assistant app to pull reports, particularly Job Cost…
  • Custom payroll history report never stops running.

    I've tried converting a custom 401k report from v2017 to v2019. In v2019, the new report never stops running. The selection criteria allows the user to specify a beginning and ending check date, and choose a pay cycle. It doesn't seem to matter how…
  • Payroll Deduction Report for a specific date range?

    Prior to payroll 2.0, there was a Consolidated Deduction History report under Payroll -> Reports -> Deduction Reports. This report allowed the user to specify a specific date range for the report. We would use this to report on deductions for a single…
  • Certified Payroll Report - Time Track and Payroll

    We have a client that is converting from Sage 2017 to Sage 2020. They do not own the Time Card module, but did have a Union Automation enhancement from Kissinger. They will still use that enhancement in the new version. DO they have to purchase and set…
  • PII work file needed on SUB REPORT, not MAIN REPORT

    Trying to convert a Job Cost report from pre-2018 to 2018. The file uses a subreport to get the employee information for a LABOR posting (not done through TimeCard/TimeTracker). The employee information is parsed from the Comment field in the JC Detail…
  • Job Cost Report Showing Mark-Up Labor and Contractor's Fee

    We have been looking for a report that will show the total job cost including labor cost at the marked up rate and contractor's fee for bid and time & materials jobs. Is there a report that will show those numbers? The only ones I have been able to find…
  • Business Insights Reporter Wizard Payroll Hang

    I am trying to create a new report through the reporter. When I give the report a name and choose where it will be in the reports it puts me to the next screen where I should select a template (Landscape, Portrait, Shipping Label.) At this point no matter…