Sage 100

We have orders importing from our eCommerce platform through ROI's Insynch. Most of these orders have individual addresses that the customer types in, so we do not have these address saved in Sage or on their web stores. In turn we do not have "shiptocodes…

My company manufactures products that we categorize by Lot #. As an example, I have an item with Lot # ABCD that we delivered into Sage 4,143 bottles. Of that Lot #, I can confirm that 3,628 have been invoiced and sold, leaving 515 left, which is exactly…

How do I process a refund check to a customer (AR)? Thanks

I am in check and electronic payment maintenance and was reviewing my checkrun. I noticed one of my vendors wasn't in so I added them and began entering invoices. When entering the invoice it tells me that the invoice and all others were paid, they are…

I want to make a customer inactive. When I try I get this When I click details I get I know that this job is completed. The job is marked as “Complete” under job status Clearly I am missing something. What do I have to do to the Job or the…

Hi. Okay..... A prepayment was applied to the wromg customer in Sage and has been reconciled since December 2021. I was told to issue a debit memo for the amount that was misapplied. My big question is.... is it possible to apply prepayments to…

Hello, Has any one seen this error message... we can't close period end because of it... where would I look for the task to end? All users were out of system when we attempted to close. Thanks in advance

Hi. How do I reverse a credit card transaction? I've already followed the steps thru the invoice data entry filed but I am told I need to process a void thru Paya Exchange? I didn't think we had a Paya account. Help! Becky

Accounts Payable printed pre-numbered checks w/o checking the next check number in sequence. Checks are clearing the bank with the pre-numbered check number but posted to the ledger with different check numbers. We have positive pay with our issuing bank…

Does Sage 100 have a prompt that can be utilized when entering dates, that will confirm the date you entered is correct?

So, I'm glad I no longer have to login twice, with 2 different credentials, but this new MFA Code system is only a little better. So far since 12/28 I have been asked to enter a new code 5 times, which averages out to about once a week. What is the point…

We have several inventory items that say they are on sales orders, but those sales orders don't show up under that tab in Item Maintenance. How do we fix this so we can trust our system has the correct information?

We created a SO and it is a standard order with 5-6 lines, the first line we have as a "/c" line. The other lines are normal line items, when we delete the 2nd line it goes away, we save the SO, but when you go back to the SO, the line is still there…

We're getting multiple reports of SPC users unable to log in, and I can't either. We opened a case, but wanted to share here since it does not appear to be a single user / site issue. Multiple browsers, cleared cache... entered credentials seem to be…

Hello everyone, I am trying to process the ROI for a PO and I keep getting a variance saying the unit cost is off. It is showing the ROG unit cost as higher than what was invoiced. When I go into the PO the price has been changed to match the invoice…

I need to refund a customer's credit memo by sending them a check. Is there a way to link the AP check to the AR credit memo?

How Do I Create A Liability Account in Sage 100?

I have a vendor deposit in SAGE 100 and then once the parts come in portions I post the prepayment in increments. The issue I have is I have an invoice of goods that was posted with transaction of -5,910 in the prepayment and once it post invoice of goods…

Hello, We added few line items in Sales order under /MISC and created its invoice along with other normal line items but we are trying to post the sales batch we get an error " A General Ledger account is missing for an item code" Does anyone…

We got this error while invoicing a batch of Sales Orders, which included both Net and credit card charges. Initially this process was started and got busy on a phone call, so when tried to finish after phone call this error came up. Ended up removing…

Because we sell food we almost never have product returned so this process is never done but we need to do it now. We did a Sales Order and invoiced it and shipped to a customer. Before it was delivered the customer cancelled the order. We are bringing…

Sage 1002017c - Did a receipt of goods on a special item and received in the whole line. The purchase order qty received did not update and still says 0 but the purchase order status says it is completed. Has anybody experienced this before? I rebuild…

Hi everyone. I am wondering if there is any way to Un-Delete a PO. Have a PO, it is in PO History it is listed as a Deleted Order. is there any way it can be put back to Active/Open Status? Peter

We consistently promote Paperless Office for journals and registers as important (free) records to create during posting, recommending that the ability to post from Preview be disabled for all user Roles. However, in the SageU training videos, when…

Hi! We have recently created a second warehouse in our system and are trying to find the most efficient/effective way to transfer the inventory in the system as well as physically. I know there is a transfer option in inventory management, but we are…