• Sage University Monitoring

    Is there a way to monitor employees activity on Sage University as an Admin
  • Sage University

    Good day I had to create an account for the university and I used the wrong account number.How can I fix this?
  • Customer Support Hours

    What are the hours for Sage's Customer Support? Currently have been on the phone for an hour and a half and I haven't heard anything. Any info would be helpful.
  • Reminder: Last month to save 50% on Sage 100 ERP anytime learning courses

    Promotion details: · Save 50% on Sage 100 ERP anytime learning courses · Promotion is valid from February 1 to March 31, 2023, and Ts & Cs apply · To enroll in any of the Sage 100 ERP courses, visit www.sageu.com/Sage100 · Use coupon code Spring2350…
  • Looking to hire both telephone support and consulting positions for Sage 100/AutomatedService/SvcOnTheGo (remote)

    I am presently looking to hire to fill openings for telephone support and consulting for Ascent Business Systems. If you are an experienced on Sage 100 support, consultant or a power user looking for a new challenge, reach out to me at cfix@ascent-sys…
  • Updating Item Cost Quote/Sales Order

    Is there an option to automatically update all items on an old quote with the most recent cost (last cost) before converting to a sales order. Currently our sales team is deleting and re-adding all items that have an updated cost.
  • Multiple Ach batch files being written into interface

    Hello All, When completing an ACH run, I am seeing 2 ACH batches being written into interface when generating an ACH file.. I am wondering why it is 2 batches instead of 1. I am being charged by the bank on a per batch basis and wondering if 2 batches…
  • Receipt of Goods

    I have a quick question to see if any of you have a fix. We have a receipt done, that invoiced but put the entire receipt in back order status. How do we get the purchase orders out of back order status? We have ran a Purchases Clearing Report and the…
  • PO Clearing

    Hello, What is the best way to handle vendor credits when it involves return of goods? We have an issue with PO clearing when items are received, invoices paid, then items are returned. The credits are not being processed through PO, which is leaving…
  • copy and paste sale order entry field

    Hello, From time to time when coping then pasting a S/O # in the S/O entry field a user will receive an error message stating S/O doesn't exist. However it its typed the S/O will display.. Does anyone know why this happens?? Thanks
  • How to clear OCIP cost

    What is the best way to clear OCIP/CCIP costs? I have received retention less OCIP charges. This is the amount showing as an open amount in the Net Due in A/R invoices grid.
  • Unapplied Cash

    Hello again, How do we put unapplied cash on a customer's account? Regards
  • Multiple users in cash receipts

    Hello, Can two people be in cash receipts at the same time? Thanks
  • Sage U seems to be down. Anyone else having trouble?

    I get "504 Gateway Time-out" after the Welcome screen and the Login. Tried Chrome, Firefox and Edge - same on all.
  • Sales order issue

    Hello, I have been having problems with an order. Item #SLM5025 is the problem child. The system would not allow me to change the line to ship out of 000 from 600. I would get an error message saying that an item code is required, When I open the Sales…
  • Need help with back ordered quantities from sales orders

    We are currently using Sage 100 and I will be the first to admit that we are probably nowhere close to using its full potential, so any input on processes or modules needed will be greatly appreciated. Here's my issue.... We are a manufacturing facility…
  • Sage Paperless

    Hello, has anyone had any issues where invoices that are dropped in your AP inbox have all of a sudden Disappeared?
  • AR Aging by due date

    Have a client that wants their AR Aging based on due date. So invoice due date was 6/26. On 6/27, the client expected to see the invoice amount moved to the 30 day bucket. I seem to recall that the invoice will move to the 30 day bucket after the…
  • Pricing discount for a specific customer on specific product lines

    Hello, I am looking for help on how to create a price structure for the following scenario: One customer receives a 20% on multiple product lines. How do I structure price codes and price levels to make this happen and where do I need to input information…
  • Sales Tax for Batched Invoices

    We have orders importing from our eCommerce platform through ROI's Insynch. Most of these orders have individual addresses that the customer types in, so we do not have these address saved in Sage or on their web stores. In turn we do not have "shiptocodes…
  • How can I verify where items are committed? Sales Orders/Backorders/Etc.

    My company manufactures products that we categorize by Lot #. As an example, I have an item with Lot # ABCD that we delivered into Sage 4,143 bottles. Of that Lot #, I can confirm that 3,628 have been invoiced and sold, leaving 515 left, which is exactly…
  • Customer Refund Check how to

    How do I process a refund check to a customer (AR)? Thanks
  • Check and Electronic Payment

    I am in check and electronic payment maintenance and was reviewing my checkrun. I noticed one of my vendors wasn't in so I added them and began entering invoices. When entering the invoice it tells me that the invoice and all others were paid, they are…
  • Making a customer inactive

    I want to make a customer inactive. When I try I get this When I click details I get I know that this job is completed. The job is marked as “Complete” under job status Clearly I am missing something. What do I have to do to the Job or the…
  • AR Pre-payment

    Hi. Okay..... A prepayment was applied to the wromg customer in Sage and has been reconciled since December 2021. I was told to issue a debit memo for the amount that was misapplied. My big question is.... is it possible to apply prepayments to…